Billing and Call Center metrics
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Tm8875
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Q:
Billing and Call Center metrics
Call Center, Call Center metrics
Where can I find an industry report on average cost, # of exceptions, FTE per customer, etc. stats from utility call center? I would like billing information too.
ASKED: Apr 1 2009  6:50 PM GMT
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Tm8875
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Last Answered: Apr 1 2009  6:50 PM GMT by Tm8875   5 pts.
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