I have spent alot of time researching Collaboration Technologies for my customer - a very large Financial Institution. I see lots of options but mostly in the 'Social Networking' space and for employees to collaborate within the company enterprise.
I am seeking a solution that will allow an internal employee to communicate (securely) with an [strong]external [/strong]customers....via audio/video IM, Desktop sharing, White-boarding, etc.
Does anyone have experience in Vendorsoftware selection of this capability?
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