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  Asked: Jan 30 2008   4:10 PM GMT
  Asked by: Tbitner

Avaya coverage answer group problem


Avaya

Colleagues,

I'm having a problem with my coverage answer groups in the path not rolling over to the last point which is a voice mailbox extension.

In my coverage path I have three points c33, c34, 2070. C33 has 4 extensions, c34 has two extensions, and 2070 is the voice mailbox. Call successfully roll from c33 to c34 but just ring forever on C34 and never go to 2070.

I've tried adjusting the RNG field on each point but it doesn't help.

Thanks for any help!

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