Avaya Contact Centre vs. Cisco Contact Centre

20 pts.
Tags:
Avaya
Cisco
Unified Communication

Hi,

I would like to know Strengths and Weaknesses of Avaya Contact Centre and Cisco Contact Centre?

Any help is appriciated

Thank You

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  • Subhendu Sen
    Assuming this is for ur office purpose and u will move for after knowing their pros and cons, here is a link that can help U: www.pc-1.co.uk/news/Cisco-and-Protocallone-partner-for-contact-centre/ and for Avaya Aura Contact Center: www.crmsearch.com/avaya-aura-strengths.php
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  • Katherine Finnell
    Here are some TechTarget resources that may help you learn more about Avaya and Cisco.

    http://searchitchannel.techtarget.com/news/2240179762/Avaya-cloud-framework-gains-UC-video-and-contact-center-offerings
    http://bitpipe.computerweekly.com/detail/RES/1379690947_466.html
    http://searchunifiedcommunications.techtarget.com/news/2240206670/UC-collaboration-breathing-new-life-into-call-center-technology
    http://searchunifiedcommunications.techtarget.com/feature/Cisco-Unified-Contact-Center-Enterprise-Inside-the-IP-contact-center
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