Audit program for call center

5 pts.
Tags:
Call Center
IT audit
Is there an audit program specific to revenue assurance for a call center?

Software/Hardware used:
Audit

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A simple google search gives hundreds of sites. Some better than other but most are for purchased software. You may find a basic one for free but to get more flexibility it may involve a purchase. Not knowing your specific needs and budget, you may have to poke around a bit on your own.

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