AT&T internet speed lowered by repair

10 pts.
Tags:
Facility Design
Internet
System utilities
My ATT uverse internet only service started having continual loss of signal or sync but no internet access, downstream was set at 6mb upstream was 764kbps before I called for repair. The service has always worked great except for when it was transferred to a f1 pair with a load coil & a f2 pair with bridge tap, once corrected no problems until now. I know the f2 cable pair has constant trouble and att has bypassed sections of the cable with inside placed along the ground. The repair tech who never called before or after they so called repaired the line chose to lower the profile to 3mb downstream and 516kbps upstream to solve the problem. I do not believe this to be a true fix of the problem or very ethical as well. Wouldn't it had ben better to fix the intermittent trouble or if it wasn't present fix another defective pair to cu to? What are anyone's thought on this?

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