Asus laptop will not charge battery

1027275 pts.
Tags:
ASUS
Windows 10
Hello, I have an Asus laptop that's running on Windows 10. Whenever I try to charge / have the computer charging, it's not working. It just keeps losing battery. Is my charger completely dead? Or is it my battery? Thanks so much.

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good day

get a new battery

Depending on the age of your computer it could be the battery. If the computer works plugged in and will not run without it being plugged in, I tend to believe the battery needs to be replaced. I have never seen a power cord work to power a pc plugged in but won’t charge the battery. You could take it to a local PC shop and they have the tools to test the battery. 

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  • Subhendu Sen
    To check the charger, if possible charge another Asus laptop and see if it works. Hopefully it is in working condition. It is better to change the battery from an authorized Asus dealer.
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