AS400 Profile Getting Disabled All the Time

135 pts.
Tags:
AS/400
AS/400 errors
AS/400 user profiles
I have a user who keeps getting disabled from the as400. 3-4 times a day she will be disabled and i can not figure out why. I dont know yet if this is a user to keyboard interface error but any feedback would be much appreciated.

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We have the same situation here from time to time. Most common cause is a user who has saved their password with a job that runs on the AS/400. In our case Qport from New Generation Software. Everytime the user launches the job from their disktop icon the job attempts to log onto the AS/400 using the saved password. It only takes a few clicks of the icon before all the log on attempts are exhausted and user profile is disabled.

If you simply create the message queue QSYS/QSYSMSG then any time a user profile is disabled, a message will show up in QSYSMSG message queue. Drill down in the message to see which job disabled the profile, then look at the job log of the job referenced in the error message and you should learn exactly why the error occured.

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  • TomLiotta
    Start with the simplest source of information. Run:
    DSPLOG PERIOD((0800)) MSGID(CPF1393)
    That will display all History Log messages with message identifier CPF1393 for the current date beginning at 8:00 AM. (Pick date and/or time to fit the likely period.) View the help for any messages showing that user being disabled. What does it show? Tom
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  • Jrbednarek1
    Thank you for the feedback. I do believe I found a resolution to this case. What I found out was that she was hitting the X and not signing out of it. We installed the newest version of AS400 software to our servers so there must be some sort of security patch designated to this issue, no longer allowing her to just click the X. Thanks again. Tom, When I enter in that command all I see is what time the user gets disabled. Please read above as i believe I solved this issue. Thank you for your feedback.
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  • Rayj1031
    If you simply create the message queue QSYS/QSYSMSG then any time a user profile is disabled, a message will show up in QSYSMSG message queue. Drill down in the message to see which job disabled the profile, then look at the job log of the job referenced in the error message and you should learn exactly why the error occured.
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  • Jrbednarek1
    You all are a big help, thanks again!
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  • TomLiotta
    When I enter in that command all I see is what time the user gets disabled. Then you didn't view the help for the message as requested. The 1st-level text tells you which subsystem issued the disablement. The 2nd-level text describes the cause. ...hitting the X and not signing out of it. That shouldn't disable a user profile. It might cause a device description to be unusable until the condition is cleared, but the user profile shouldn't be affected. Tom
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