AS400 Printing Trouble

100 pts.
Tags:
AS/400
IBM AS/400
iSeries printing
iSeries Upgrades
iSeries V6R1
V5R4
V5R4M0
Hello. My company upgraded our AS400 from v5r4m0 to v6r1m0 about a year ago. Ever since we've had issues with printers going into *END status randomly. The printers are two IBM InfoPrint 6400's. We never had this issue on our old AS400. During the day when we see it happen we just WRKWTR and use option 1 to start the printer again. The problem is that we are a 24 hour a day business but our IT staff leaves at 4:30 every day. If a printer ends after that no one can print until the next morning. Has anyone out there run into this before? I'd appreciate any suggestions. Thank you. *If this is any clue, we have one IBM InfoPrint 6500 on our network also. This printer has never randomly ended.

Software/Hardware used:
AS400, v6r1m0, ibm, infoprint 6400, infoprint 6500
ASKED: March 11, 2011  6:42 PM
UPDATED: May 26, 2011  3:47 PM

Answer Wiki

Thanks. We'll let you know when a new response is added.

Years ago I found it much easier to switch over those 6400 line printers to remote output queues.

<a href=”http://www-01.ibm.com/support/docview.wss?uid=nas19f4b1d4d23c582f1862565c2007d4471″>http://www-01.ibm.com/support/docview.wss?uid=nas19f4b1d4d23c582f1862565c2007d4471</a>

Here’s another link for troubleshooting timeout issues with AS400 printers. To start you need to compare the device configurations with the two printers reporting the error with the one that’s not. (Also check cabling and power conditions in this work area, maybe there’s something happening here that’s not a simple device time-out issue)

<a href=”http://www-01.ibm.com/support/docview.wss?uid=nas11e61e34f2505754f862566e20051c3de”>http://www-01.ibm.com/support/docview.wss?uid=nas11e61e34f2505754f862566e20051c3de</a>

Finally what I’ve done for 2nd and 3rd shift operations when there’s no IT support is to set up a Job Scheduler entry to run every 1-4 hours depending on the environment to run the <b>STRPRTWTR *ALL</b> and <b>STRRMTWTR *ALL</b> commands. This isn’t a great solution but it beats the heck out of getting a 2 am phone call when your sleeping about a critical document not printing out somewhere in your company.

Discuss This Question: 4  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • WoodEngineer
    How about using a reply list entry? If the systems logs a CPF message you could monitor for that message and issue a restart command for the printer which just ended.
    6,045 pointsBadges:
    report
  • Bigmac46
    Just went to 6.1 from 5.4. SAme problem with IP addressable printers in multiple buildings including out of state. They just ended but joblog showed IBM program problem. Joblogs are gone now or I could give more details. Something about writing outside reserved "HEAP" addresses. . Contacted IBM and they gaves me a list of PTFs for printers to apply. Seems to have worked.
    1,000 pointsBadges:
    report
  • Lemonjello
    [...] AS400 Printing Trouble [...]
    0 pointsBadges:
    report
  • Lemonjello
    [...] Highly Efficient IBM Infoprint 6500 Printer Available With Operator InterfaceDecor Xmas Tree with Lights, Ornaments and GiftsDecor Xmas Tree with Lights, Ornaments and GiftsAS400 Printing Trouble [...]
    0 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following