Are Patient Portals mandatory in Texas?

5 pts.
Tags:
Healthcare
Healthcare IT
My hospital has a patient portal but has never worked. I'm not an IT person, far from it - a patient only. The site I try to reach is through https://patientportal.pulseinc.com - but has never worked. Each time I try to log on - I get a logo at top of page which reads :Download Microsoft Moon Light." And when I attempt it - I get message it is already on my computer.  When I call the hospital's IT person, it's always the same story that they have tried to get it repaired for several years now - and that I am not the only one this happens to.  I thought I heard the person tell me the portals were mandated. Are they? I would like to see my medical information on a computer instead of chasing paperwork.

Software/Hardware used:
patientportal.pulseinc.com

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  • ToddN2000
    I would try and contact the IT department that runs the site. The hospital is most likely contracting out the service. If you still aren't getting any answers I would try and contact a local news station that may do consumer protection stories. You could also try and contact the local BBB.org
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