ARCserve 2000 issues
A SearchStorage.com reader recently asked:
I have installed ARCserve 2000 Client Agents onto a Compaq Server. I ran the Register IT and received a successful registration message. The services would not start. Tried the following:
A?Checked Client Agent for Windows
Used Client Agent Service Manager to try and start the services. Failed.
A?Checked Service Control Manager
Error ID: 7031
The Client Agent for ARCserve services terminated unexpectedly.
.Checked Services.
Tried to turn on service.
Error: 1067
The process terminated unexpectedly.
I called technical support and was advised that this product is no longer supported.
Do you have any suggestions?
Software/Hardware used:
Software/Hardware used:
ASKED:
August 25, 2005 12:10 PM
UPDATED:
March 23, 2009 4:48 PM
Answer Wiki:
Welcome to CA's forced upgrade hell. If you decide you don't want to trash it an buy something else, try some of the following:
Make sure the service account is set up properly to log on as a service and that it has at least backup operator priveleges. Try changing the password and then chaging it in the service startup properties.
Check the Windows event log for more info - it may give you a better clue.
Check CA's support site - the knowledgebase still has Arcserve 2000 info.
Dave
To see all answers submitted to the Answer Wiki: View Answer History.
Welcome to CA’s forced upgrade hell. If you decide you don’t want to trash it an buy something else, try some of the following:
Make sure the service account is set up properly to log on as a service and that it has at least backup operator priveleges. Try changing the password and then chaging it in the service startup properties.
Check the Windows event log for more info – it may give you a better clue.
Check CA’s support site – the knowledgebase still has Arcserve 2000 info.
Dave
Whilst I know this reply is pants it will give you something to read whilst the smart replies come in.
CAUSE
This is for the 7031 error and this issue may occur if the server is infected with the Code Red worm or a variant. The worm can cause the IISAdmin service and other services that depend on the IISAdmin service to stop.
RESOLUTION
To resolve this issue, you must remove the worm from the computer. A tool is available to remove the back door that is created by the Code Red II worm. For more information about this tool, visit the following Microsoft Web page:
Tool to remove obvious effects of the Code Red II worm (http://www.microsoft.com/technet/security/tools/redfix.mspx)
Contact the vendor of your virus protection software for information about how to remove the worm from the computer.
Forgive me if your updates are in place and AV is working fine.
What version of Windows is running on the Compaq Server?
Was the Client Agent previously installed on this system?
Try uninstalling, restarting the system, and then reinstalling.
Check the Client Agent log.
I’ve not used ARCserve 2000 in years so this path might be a little off but should be close enough for you to find it, or just do a search.
C:Program FilesCABrightStor ARCserve Backup Client Agent for Windowsntagent.log