Hi there AsHappyAs,
Our answer rating system works on a thumbs up/thumbs down basis — Chatmaker will still receive 15 points for answering. You may have clicked on the “thumbs down” button by accident. I’ve added a “thumbs up” to balance it out.
In the future, if a community member answers a question well, feel free to tell them so by posting a “thank you” in the discussion. Members like to know their feedback is helpful and appreciated!