Need some help with a new request I got recently at my workplace. Basically what they need is to receive mails be it internally or externally but they need that the sender be hidden because the info that's going to be received there will be tips on stolen goods and complaints, so obviously they wish to keep anonimity.
Now this is what I've done so far. I created the account that will receive the mails, let's say firstname.lastname@example.org, and I've created a Mail-in database to which the mails will be sent and forwarded to the complaints mail box. The forwarding on the Mail-in database I'm doing it with a simple action agent that sends a mail message to the complaints account with a copy of the mail received.
At first I had the issue that when the mail was received on the complaints account it showed up with my name as the sender, but that was because I signed the agent. I signed it with the server id and no probs, now it says the sender is the server.
Now the real issue I have is that since what the mail-in database sends a copy of the mail received, then the person checking the complaints account can still see who sent the original mail. How or what can I do to have only complaint as such be sent to the account, you know to remove the letterhead that states the sender and in some cases the signature of the user?
Thanks in advance for anyones help. Any suggestions to change the whole process are accepted. Oh and the good part, the day I got assigned this task was the first time I opened the Domino Designer, so you can deduce my designer abilities from there.