Comments on: Agent Login – Nortel CS 1000 http://itknowledgeexchange.techtarget.com/itanswers/agent-login-nortel-cs-1000/ Sat, 18 May 2013 14:11:18 +0000 hourly 1 By: p2mcdon1 http://itknowledgeexchange.techtarget.com/itanswers/agent-login-nortel-cs-1000/#comment-65931 p2mcdon1 Wed, 22 Jul 2009 19:49:13 +0000 #comment-65931 Thanks a ton for the help- this will definitely help me guide the 3rd party in our discussions.

]]> By: mshen http://itknowledgeexchange.techtarget.com/itanswers/agent-login-nortel-cs-1000/#comment-65930 mshen Wed, 22 Jul 2009 19:27:53 +0000 #comment-65930 There are options for the hunt group to distribute calls to the next extension on the list after the last station recieved a call

]]> By: mshen http://itknowledgeexchange.techtarget.com/itanswers/agent-login-nortel-cs-1000/#comment-65929 mshen Wed, 22 Jul 2009 19:25:15 +0000 #comment-65929 I’m not sure about the exact details for this PBX, but most likely it won’t have a way to distribute calls to the least used extension without using agents.

]]> By: p2mcdon1 http://itknowledgeexchange.techtarget.com/itanswers/agent-login-nortel-cs-1000/#comment-65896 p2mcdon1 Wed, 22 Jul 2009 13:31:39 +0000 #comment-65896 Thanks for the help! With this particular PBX, is agent login needed to ensure the hunt group finds the least used, open extension?

I apologize as I am actually asking this question to help a 3rd party, so I have no direct access to the PBX myself.

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