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P2mcdon1
25 pts.
 Agent Login – Nortel CS 1000
Agent Login, Automatic Call Distribution, Nortel, Nortel CS 1000
Is it possible to set up Automatic Call Distribution on the Nortel CS 1000 without using the agent login functionality?

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ASKED: July 21, 2009  3:18 PM
UPDATED: July 22, 2009  7:49 PM
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Answer Wiki:
Instead of using agents you can set it up as you would a hunt group to specific devices or extensions.
Last Wiki Answer Submitted:  July 21, 2009  9:50 pm  by  mshen   27,310 pts.
All Answer Wiki Contributors:  mshen   27,310 pts.
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Thanks for the help! With this particular PBX, is agent login needed to ensure the hunt group finds the least used, open extension?

I apologize as I am actually asking this question to help a 3rd party, so I have no direct access to the PBX myself.

P2mcdon1
 25 pts.
 

I’m not sure about the exact details for this PBX, but most likely it won’t have a way to distribute calls to the least used extension without using agents.

mshen
 27,310 pts.
 

There are options for the hunt group to distribute calls to the next extension on the list after the last station recieved a call

mshen
 27,310 pts.
 

Thanks a ton for the help- this will definitely help me guide the 3rd party in our discussions.

P2mcdon1
 25 pts.