Agent Login – Nortel CS 1000

25 pts.
Tags:
Agent Login
Automatic Call Distribution
Nortel
Nortel CS 1000
Is it possible to set up Automatic Call Distribution on the Nortel CS 1000 without using the agent login functionality?
ASKED: July 21, 2009  3:18 PM
UPDATED: July 22, 2009  7:49 PM

Answer Wiki

Thanks. We'll let you know when a new response is added.

Instead of using agents you can set it up as you would a hunt group to specific devices or extensions.

Discuss This Question: 4  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • P2mcdon1
    Thanks for the help! With this particular PBX, is agent login needed to ensure the hunt group finds the least used, open extension? I apologize as I am actually asking this question to help a 3rd party, so I have no direct access to the PBX myself.
    25 pointsBadges:
    report
  • mshen
    I'm not sure about the exact details for this PBX, but most likely it won't have a way to distribute calls to the least used extension without using agents.
    27,385 pointsBadges:
    report
  • mshen
    There are options for the hunt group to distribute calls to the next extension on the list after the last station recieved a call
    27,385 pointsBadges:
    report
  • P2mcdon1
    Thanks a ton for the help- this will definitely help me guide the 3rd party in our discussions.
    25 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following