Agent Login - Nortel CS 1000
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P2mcdon1
25 pts.
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Q:
Agent Login - Nortel CS 1000
Agent Login, Nortel CS 1000, Automatic Call Distribution, Nortel
Is it possible to set up Automatic Call Distribution on the Nortel CS 1000 without using the agent login functionality?
ASKED: Jul 21 2009  3:18 PM GMT
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Mshen
23535 pts.
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Instead of using agents you can set it up as you would a hunt group to specific devices or extensions.
Last Answered: Jul 21 2009  9:50 PM GMT by Mshen   23535 pts.
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P2mcdon1   25 pts.  |   Jul 22 2009  1:31PM GMT

Thanks for the help! With this particular PBX, is agent login needed to ensure the hunt group finds the least used, open extension?

I apologize as I am actually asking this question to help a 3rd party, so I have no direct access to the PBX myself.

 

Mshen   23535 pts.  |   Jul 22 2009  7:25PM GMT

I’m not sure about the exact details for this PBX, but most likely it won’t have a way to distribute calls to the least used extension without using agents.

 

Mshen   23535 pts.  |   Jul 22 2009  7:27PM GMT

There are options for the hunt group to distribute calls to the next extension on the list after the last station recieved a call

 

P2mcdon1   25 pts.  |   Jul 22 2009  7:49PM GMT

Thanks a ton for the help- this will definitely help me guide the 3rd party in our discussions.

 
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