After deleting a message in Lotus Notes, it does not go to trash folder

5 pts.
Tags:
Lotus Notes 6.5
Lotus Notes 6.x
Lotus Notes Mail File
When I hit delete to get rid of an e-mail, I don't know where it goes. It is not in the trash folder and also the trash folder is missing a few buttons at top, like "restore" and "restore all". It just started doing this and I have no idea how to change it back. I've made sure the "allow soft deletion" option is selected and it doesn't make a difference.

Software/Hardware used:
Lotus Notes 6.5
ASKED: May 5, 2010  1:15 PM
UPDATED: May 11, 2011  9:27 AM

Answer Wiki

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It seems that your mailbox structure has problems !
I suggest you to refresh your design, and if it is not suffisant, to replace your design.
After that, you will see all your missing buttons in your trash folder…

Discuss This Question: 4  Replies

 
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  • jhamn
    Hi, I dont know if you already solved this issue.. Anyway, I suggest to run the mailfile maintenance then replace the design of your mailfile.
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  • Biqque
    Great! Having this issue and tried to replace design, it works!!! THANKS!!!
    10 pointsBadges:
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  • Yunusb22
    In Lotus Notes Domino 8 installed in one of my users system. when he deletes any mail from inbox it will be in trash ok.. when he restores from trash it wont come back to inbox.... the trash items are not getting restored....please give me solution Thank u.
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  • Yunusb22
    How to check in domain network...in one week how many times the user has logged into his system..plz give complete solution. thank you :)
    20 pointsBadges:
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