AFP printer drivers

15 pts.
Tags:
APF printer
iSeries
Hello!   I'm trying to install a AFP printer driver on my laptop so that I can update an overlay on our iSeries.  However, I've tried every one that I can find to no avail.  I get an error message that states "Printer driver not installed.  Operation could not be completed. (error 0x00000002).   

 

Can anyone help me get this resolved?  I updated this overlay about 2 years ago, on a different computer.  This one is the same but now I can't install the print driver.   I pretty much am alone.  I'm the "last man standing" per se on my system (last programmer on a legacy system), and the tech guys I work with now don't know what to do.  I've done many searches on the net and most are leading me to dead links. 



Software/Hardware used:
PC - IBM Lenovo - running Windows Vista Business SP2
ASKED: March 7, 2012  9:50 PM
UPDATED: March 17, 2012  1:20 AM

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  • TomLiotta
    Only things that come to mind immediately -- Is all AV/Malware software disabled during the procedure? And do you have administrator rights? Some basic questions -- What version of iSeries Access? Was the previous PC also Windows Vista and was it with the same version of iSeries Access? What is the iSeries Access service level on the PC? Tom
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  • KatMayes
    I'm using IBM iSeries Access for Windows V5 R4. Service level SI25949. I am using the same operating system and the same version of client access. (I had to add client access back to my pc using a saved copy from my old pc). Other than auto updates to Vista, it should be the same. I checked my virus software, and you have to have an admin password to turn it off, which I don't have. In the past, I've been able to install other printer drivers (and other software) without a problem. I'm supposed to have admin rights to install hardware and software, because I work remotely and can't always get into the office when I have a problem. Thanks!
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  • TomLiotta
    Service level SI25949. That's pretty old nowadays, going back maybe five years. Before going much farther, I would see if I could bring it up to a current status. (Even the latest for V5R4 is two years old, and no future updates are planned according to that page.) Windows Vista is one of few versions I totally skipped. I can only give standard comments for it, but the best first step is always getting an iSeries Access installation up to date on service packs. I would definitely be suspicious of any AV software. And without admin rights, there are too many internal steps that could get blocked during installation of a driver. That's probably as far as I can take this. I don't suppose IBM Support is available to you...? Tom
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