Adobe reader install problem – go me beat

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Hi All I have a remote user (400 miles away) who tried to install Adobe Reader and the install failed because of "Error 1606: cannot find winxpDJulieMyPictures. " This laptop was previously used by a user called Julie, but it did not ever have a "winxp" directory. I have been to the Adobe site and Error 1606 is not listed (except for another Adobe Product). I have posted several emails to Adobe but no reply. I think the directory is in some form of previous Adobe install cache, but since the current user is not tech savvy and I realy dont want to try and talk them through a regedit session over the phone. Can anyone give me any pointers or help? Thank you

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You may want to log into their computer yourself and edit the registry. WinXP has remote assistance. UltraVNC works great and doesn’t mess up a person’s computer with unwanted junk.

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  • Gekko1
    Two ideas. 1. Remove any installations, and try reinstalling it. 2. I've had problems if the default path for My Documents was changed. Go to the properties of My Documents, and click default to reset the path. I presume the user has admin rights. Good luck! Jeff
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  • Mrsecure
    I realize the error message below is not verbatim, but see if this might help in your situation: Error 1606. Could not access network location server namepathMy Pictures. where server namepath represents the location of the My Documents folder. CAUSE This behavior can occur if the target, or actual location of the My Documents folder, points to a folder on a remote computer, and that location is unavailable when you install Plus! for Windows XP. For example, this behavior may occur when you modify the default location of My Documents to point to a network location, and you then attempt to install Plus! for Windows XP when you are disconnected from the network. WORKAROUND To work around this issue, use one of the following methods, as appropriate to your situation. Method 1 Make sure that you are connected to the remote computer that the target location of the My Documents folder refers to, and then run Plus! for Windows XP Setup. Method 2 Change the target location of the My Documents folder to a folder on the local computer, and then run Plus! for Windows XP Setup. To do this, follow these steps: 1. Click Start, right-click My Documents, and then click Properties. 2. Click the Target tab. 3. In the Target box, do one of the following:? Click Restore Default, and then click OK. By default, the location of the My Documents folder is C:Documents and Settingsuser nameMy Documents, where C is the drive on which Windows is installed, and user name is the currently logged-on user. -or- ? Type the path to the folder that you want on the local computer, and then click OK. For example, type C:My Stuff. If the folder does not exist, the Create Message dialog box is displayed. Click Yes to create the folder, and then click OK. -or- ? Click Move, click the folder that you want to store your documents in, and then click OK twice. If you want to create a new folder, click Make New Folder. Type a name for the folder, and then click OK twice. 4. In the Move Documents box, click Yes to move your documents to the new location. 5. Insert your Plus! for Windows XP compact disc into your computer's CD-ROM or DVD-ROM drive. 6. Run Plus! for Windows XP Setup.
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  • Longshanks
    Hi All Thanks for the help, the problem is solved (with a cludge rather than a finesse, but hey, its fixed!) There was no previous Acrobat Reader instalation to uninstall. I dont believe "Plus" had been installed, but a digital camera had. The "My Documents" was already pointing to the correct default location (new user had just renamed the old user, but the name doesnt propogate to the actual folders - hmmmmm) The old user had deleted the "My Pictures" directory and Windows didnt want to create a new one (or an install file called "." - not suprisingly ! ) So The work around was to get the new user to set up a temporary 2nd user (restart, F8, safe mode, administrator log in). Restart and log into the new account. Install all software there (making sure any "make available to all users" type options were chosen. Log back in to the first users accounts, and hey presto. Acrobat etc works Thanks for the help, It was Jeffs suggestion that sparked the cludge, but thank you all for your help Best wishes Andy
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