Adobe Pro9 Error while interacting with the scanner

1025 pts.
Tags:
Adobe Pro 9
Microsoft Windows
Scanner
Hello All; I have never come across this problem before but it has definitely proven itself to be quite interesting, I have a computer running Win XP Pro, Adobe Pro 9 connected to a Brother MFC 8860DN on the network and up until a few days ago, when trying to scan from Adobe I get an error that states "Error while interacting with the scanner: the selected scanner was not found" The scanner is connected to the network, I am able to print to the scanner without any problems, but cannot scan from Adobe or Paper Port, scanning from the native Windows program works, also just to throw a little more data in there I can scan from different user accounts on the same computer, just this particular account, the one person that actually uses it cannot scan. Oh and I already removed and reisntalled the printer and all associated drivers and software and it did not make a difference. Thanks in advance for you help.

Software/Hardware used:
Windows XP Pro, Adobe Pro 9, Brother MFC 8860DN

Answer Wiki

Thanks. We'll let you know when a new response is added.

It seems to be a problem in the profile.

One option could be to delete the profile, so a new one is created the next time the user logs in (if it is a domain account).

P.s Remember to backup relevant profile data before deleting the profile.

-CarlosDL

————-

Go to Documents/Scan to PDF/Configure Presets and check the top option to ensure it shows your scanner/printer.

Discuss This Question: 2  Replies

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when members answer or reply to this question.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
  • CGarcia26C
    CarlosDL thanks for the quick response, I am trying to avoid deleting the profile, I am hoping that there is a solution to the problem that does not involve that, but I may just be forced to do that. Again thanks.
    1,025 pointsBadges:
    report
  • CGarcia26C
    To share what my solution was for now, I ran a system restore to a point where the user knew that they scanned a document, and all is working except that I need to keep an eye on what updates are applied in the next couple of days because the problem may have come there, although most likely is was a corrupt profile.
    1,025 pointsBadges:
    report

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to:

To follow this tag...

There was an error processing your information. Please try again later.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Thanks! We'll email you when relevant content is added and updated.

Following