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CGarcia26C
1,025 pts.
 Adobe Pro9 Error while interacting with the scanner
Adobe Pro 9, Scanner, Windows
Hello All; I have never come across this problem before but it has definitely proven itself to be quite interesting, I have a computer running Win XP Pro, Adobe Pro 9 connected to a Brother MFC 8860DN on the network and up until a few days ago, when trying to scan from Adobe I get an error that states "Error while interacting with the scanner: the selected scanner was not found" The scanner is connected to the network, I am able to print to the scanner without any problems, but cannot scan from Adobe or Paper Port, scanning from the native Windows program works, also just to throw a little more data in there I can scan from different user accounts on the same computer, just this particular account, the one person that actually uses it cannot scan. Oh and I already removed and reisntalled the printer and all associated drivers and software and it did not make a difference. Thanks in advance for you help.

Software/Hardware used:
Windows XP Pro, Adobe Pro 9, Brother MFC 8860DN
ASKED: April 21, 2010  8:39 PM
UPDATED: January 23, 2011  6:00 AM
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 Approved Answer - Chosen by carlosdl

To share what my solution was for now, I ran a system restore to a point where the user knew that they scanned a document, and all is working except that I need to keep an eye on what updates are applied in the next couple of days because the problem may have come there, although most likely is was a corrupt profile.

ANSWERED:  Apr 23, 2010  2:26 PM (GMT)  by carlosdl
 
Other Answers:

It seems to be a problem in the profile.

One option could be to <a href=”http://www.microsoft.com/downloads/details.aspx?familyid=901a9b95-6063-4462-8150-360394e98e1e&displaylang=en”>delete the profile</a>, so a new one is created the next time the user logs in (if it is a domain account).

P.s Remember to bakcup relevant profile data before deleting the profile.

-CarlosDL

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Goto Documents/Scan to PDF/Configure Presets and check the top option to ensure it shows your scanner/printer.

Last Wiki Answer Submitted:  January 23, 2011  6:00 am  by  Fdsfdfsdf   15 pts.
Latest Answer Wiki Contributors:  carlosdl   63,580 pts.
To see other answers submitted to the Answer Wiki: View Answer History.


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CarlosDL thanks for the quick response, I am trying to avoid deleting the profile, I am hoping that there is a solution to the problem that does not involve that, but I may just be forced to do that.

Again thanks.

CGarcia26C
 1,025 pts.