Admin vs Non-Admin

5 pts.
Tags:
Administrator account
Help Desk
Microsoft Windows 7
Microsoft Windows XP
Service desk management
We are a company of 1500 employees with approx 10 office locations and one Service Desk located at our headquarters. We are moving from XP to Windows 7 on our client machines. At present, our employees have admin rights on their machines...not a great scenario. With the transfer to Windows 7 we would like to begin employing non-admin rights. We are concerned, however, that our Service Desk will not be able to handle the addtional work load that will come with the users not having admin rights. Upper management would like stats on how other companies "run". How many employees are there? What is the Service Desk technician per employee ratio? What are the responsibilites of the Service Desk...do they build and decommission computers as well? What OS is being used? Do users have admin rights? Etc. If you would take 10 mins to tell me a bit about the enivronment you work in it would be much appreciated!

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Thanks. We'll let you know when a new response is added.

It will totally vary from company to company. Microsoft for example, is a ~50k person company and every user has admin rights on their PCs.

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  • orangehat
    We have around 400 PCs (manufacturing and offices). Everybody in the offices has full admin rights, in the factory nobody has admin rights. We remotely take over their PC's with with RDP or use Enterprise VNC to fix any problems for both. We also support a plant in another country and use Remote Desktop Help for those PCs instead of VNC.
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  • Kannshultz
    [...] A user needed advice: Admin versus Non-Admin. Mrdenny and Orangehat came to help [...]
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