On a daily basis I am requested for service account passwords, local admin access, permissions for files and shares, and a host of other access related topics.
What I am looking for is a best pratice for managing such requests. I usually have them substantiated with an email, but is that enough? Should these requests be kept on a spread sheet somewhere? Does every request have to come with a manager's approval?
If anyone has any sample procedures or templates I would be most appreciative.