A user reports that when he logs on to his account in Windows XP, all his files on Desktop and My document etc are gone

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Outlook
Windows XP
A user reports that when he logs on to his account in Windows XP, all his files on Desktop and My document etc are gone. His Outlook is also not working; when he tries to open Outlook ll ask him to configure an account. It seems as though he logging into a brand new account. What could be wrong and how should I resolve the issue?
ASKED: August 11, 2008  3:44 PM
UPDATED: August 12, 2008  3:40 PM

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Looks like your user has lost their profile. Log in as someone else and check to see if there are more than one folder under documents and settings for the user having the issue. If you are lucky the users profile is still there and the pc created a new one. I have had issues where a single file gets locked out by windows and the profile becomes broken. Windows creates a new one. If that is the case and you see two similar usernamed folders under c:\documents and settings\ then you will need to reset security on the old folder. I would hazard to say you could also copy it to a different location and then rename the new profile to username.old and then let the user log in again.

That said if you don’t want to waste so much time you can just recreate the settings under the new profile.

Good luck.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Check out:

<a href=”http://support.microsoft.com/kb/307910″>Upgrades and User Accounts</a>

and

<a href=”http://support.microsoft.com/kb/174491″>Various Profile Scenarios</a>

-Schmidtw

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