October 7, 2009  6:38 PM

IT services and The Three Chinese Curses



Posted by: Troy Tate
bot, botnet, career, information security, information technology, infosec, IT, network analysis, professional, Security, service level, support, trojan

In America, October is the time when haunting, evil spirits and curses come to mind. Earlier today I posted a blog entry titled Can IT education bring an end to the...

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September 14, 2009  1:49 PM

Microsoft does not patch vulnerability for supported version of Windows



Posted by: Troy Tate
information security, Microsoft, Microsoft support, patches, risk, risk management, support, tcp, tcp-ip, tcp/ip, threat, vulnerability, Windows, windows 2000

Last week was the September issue of Microsoft "patch Tuesday". The September 2009 Microsoft Security Bulletin lists a number of vulnerabilities. Microsoft held the


June 25, 2009  3:37 PM

Tips for negotiating a managed services contract – the vendor selection process



Posted by: Troy Tate
contract negotiation, cost reduction, evaluation, managed services, management, negotiation, project management, project work breakdown schedule, proposal, request for proposal, rfp, Service Level Agreement, sla, strategy, support, technical requirements, technical vendor management, vendor evaluation, vendor management, vendor selection, wbs

You have now received back the proposals from the vendors based on the RFP that you built according to the RFP anatomy described...


June 24, 2009  2:00 PM

Tips for negotiating a managed services contract – anatomy of an RFP



Posted by: Troy Tate
contract negotiation, cost reduction, managed services, management, negotiation, project management, project work breakdown schedule, proposal, request for proposal, rfp, Service Level Agreement, sla, strategy, support, technical requirements, technical vendor management, vendor management, vendor selection, wbs

The first post in this series covered two questions: Where are you? and Where do you want to go? The second article in...


June 15, 2009  8:45 PM

Tips for negotiating a managed services contract – how many shopping days?



Posted by: Troy Tate
contract negotiation, cost reduction, managed services, management, negotiation, proposal, request for proposal, rfp, Service Level Agreement, sla, strategy, support, vendor management, vendor selection

The first post in this series covered two questions: Where are you? and Where do you want to go? This second article in the series will describe the calendar of events or...


June 12, 2009  2:29 PM

Tips for negotiating a managed services contract – where are you and where do you want to go?



Posted by: Troy Tate
contract negotiation, cost reduction, managed services, management, strategy, support

IT is not the first business of a manufacturing company. Nor is it very high on the list. Having said that, a lot of manufacturing (and other organizations) use various managed IT services. I will be writing a short series on how to negotiate managed IT services for your organization. This first...


January 19, 2009  8:13 PM

Skype users – does anyone use this on ITKE? – or is it overhyped?



Posted by: Troy Tate
Firewalls, Security, Skype, support, VoIP

Recently I posted a question about using Skype in a corporate environment. Based on the lack of any feedback, it really makes me wonder if Skype is an overhyped solution for corporate environments. I also posted the same questions to another professional mailing list I subscribe to and received...


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