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March 17, 2010  5:09 PM

Google Apps Status Dashboard available



Posted by: Troy Tate
gmail, Google, Google Apps, Google Groups, Google Talk, Postini, service reporting, sla, sla management

Google has an Apps Status Dashboard website where users of Google Apps such as Google Mail, Google Talk and even Postini services can see current service status. This replaces the previous dashboards or stoplight service reporting...

January 25, 2010  6:12 PM

Check this out – 4 Steps for Trimming Patch Management Time



Posted by: Troy Tate
application development, application patches, application testing, maintenance, patch management, patch testing, sla, system maintenance

Hopefully you have heard of and are testing and/or applying the recent Microsoft out-of-cycle patch for the Internet Explorer vulnerability that was exploited and the cause of


August 12, 2009  4:01 PM

Improve IT service levels at little or no cost – Microsoft’s Spotlight on Costs



Posted by: Troy Tate
best practices, cost reduction, cost savings, infrastructure management, Service Level Agreement, sla, technology services

Microsoft has released a video & whitepaper series on optimizing an organization's core infrastructure. This series reviews 31 best practices that can improve IT service levels at little or no...


June 25, 2009  3:37 PM

Tips for negotiating a managed services contract – the vendor selection process



Posted by: Troy Tate
contract negotiation, cost reduction, evaluation, managed services, management, negotiation, project management, project work breakdown schedule, proposal, request for proposal, rfp, Service Level Agreement, sla, strategy, support, technical requirements, technical vendor management, vendor evaluation, vendor management, vendor selection, wbs

You have now received back the proposals from the vendors based on the RFP that you built according to the RFP anatomy described...


June 24, 2009  2:00 PM

Tips for negotiating a managed services contract – anatomy of an RFP



Posted by: Troy Tate
contract negotiation, cost reduction, managed services, management, negotiation, project management, project work breakdown schedule, proposal, request for proposal, rfp, Service Level Agreement, sla, strategy, support, technical requirements, technical vendor management, vendor management, vendor selection, wbs

The first post in this series covered two questions: Where are you? and Where do you want to go? The second article in...


June 15, 2009  8:45 PM

Tips for negotiating a managed services contract – how many shopping days?



Posted by: Troy Tate
contract negotiation, cost reduction, managed services, management, negotiation, proposal, request for proposal, rfp, Service Level Agreement, sla, strategy, support, vendor management, vendor selection

The first post in this series covered two questions: Where are you? and Where do you want to go? This second article in the series will describe the calendar of events or...


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