IT Trenches:

customer service

1

July 2, 2008  1:57 PM

If no one is answering the front door – try the back door



Posted by: Troy Tate
awareness, blogging, Browsers, CIO, customer service, DataManagement, design, Development, diagnostics, howto, Metrics, Performance, troubleshooting, web, website, WWW

I recently went to Target and was going to look at my daughter's wedding registry to see what she and her fiance had selected. When I got to the registry kiosks, there was a Target team member and a customer having problems getting into the service. The Target team member was on the phone...

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