June 15, 2009 8:45 PM
Posted by: Troy Tate
contract negotiation,
cost reduction,
managed services,
management,
negotiation,
proposal,
request for proposal,
rfp,
Service Level Agreement,
sla,
strategy,
support,
vendor management,
vendor selectionThe first post in this series covered two questions: Where are you? and Where do you want to go?
This second article in the series will describe the calendar of events or...
June 12, 2009 2:29 PM
Posted by: Troy Tate
contract negotiation,
cost reduction,
managed services,
management,
strategy,
supportIT is not the first business of a manufacturing company. Nor is it very high on the list. Having said that, a lot of manufacturing (and other organizations) use various managed IT services. I will be writing a short series on how to negotiate managed IT services for your organization.
This first...
May 26, 2009 7:34 PM
Posted by: Troy Tate
analysis,
education,
ethereal,
howto,
IT education,
Laura Chappell,
Metrics,
Monitoring,
network analysis,
Networking,
packet analysis,
packet capture,
performance monitoring,
protocol analysis,
reporting,
tcp/ip,
tools,
trace files,
training,
troubleshooting,
wiresharkI recently posted an update about Laura Chappell's Chappell University Online seminars. I attended one of these seminars today. What...
May 21, 2009 12:57 PM
Posted by: Troy Tate
analysis,
education,
ethereal,
howto,
IT education,
Metrics,
Monitoring,
network analysis,
Networking,
packet analysis,
packet capture,
performance monitoring,
protocol analysis,
reporting,
tcp/ip,
tools,
trace files,
training,
troubleshooting,
wiresharkI'm a huge fan of Laura Chappell. She has a great sense of humor and is a great educator about all things packet oriented. Previous posts about Laura have included:
May 11, 2009 2:28 PM
Posted by: Troy Tate
bcp,
business continuity,
business continuity planning,
crisis communication,
crisis management,
crisis planning,
disaster prepareness,
disaster recovery,
dr,
education,
enterprise risk management,
erm,
information security,
risk management,
standardsIf you are involved in IT you should also be involved in the disaster recovery planning and operations for your organization. There are quite a few resources to help with this activity. A very good free one just came across my desk that I wanted to share with you.
It is called the...
April 29, 2009 11:55 AM
Posted by: Troy Tate
change management,
documentation,
ITIL,
operations,
risk,
risk management,
skill management,
staff reduction,
staffing issuesI am an optimist by nature. I always look for the positive in everything. However, that is sometimes a challenge in today's economic environment. There is a time when you have to be a realist and see the situation for what it is.
April 27, 2009 7:22 PM
Posted by: Troy Tate
business continuity,
business continuity planning,
continuity planning,
environment,
hardware,
pandemic,
Pandemic planning,
planning,
recovery,
remote access,
risk,
risk management,
risksI'm not the kind to run around thinking the sky is falling or that the swine or bird flu risk is non-existent. I take a lot of these warnings with a grain of salt. However, the pandemic watches of the past few years should obviously have organizations thinking about their risks and business...
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