IT Trenches:

CIO


July 20, 2009  6:36 PM

Wireshark quickstart tutorial – learn to capture network traffic



Posted by: Troy Tate
analysis, education, ethereal, howto, IT education, Laura Chappell, Metrics, Monitoring, network analysis, Networking, packet analysis, packet capture, performance monitoring, protocol analysis, reporting, tcp/ip, tools, trace files, training, troubleshooting, wireshark

There are more upcoming sessions in the Laura Chappell seminar series called Wireshark 101Jumpstart tutorials. Check out the schedule at Chappell University website. Some of the things you will learn include:

June 25, 2009  3:37 PM

Tips for negotiating a managed services contract – the vendor selection process



Posted by: Troy Tate
contract negotiation, cost reduction, evaluation, managed services, management, negotiation, project management, project work breakdown schedule, proposal, request for proposal, rfp, Service Level Agreement, sla, strategy, support, technical requirements, technical vendor management, vendor evaluation, vendor management, vendor selection, wbs

You have now received back the proposals from the vendors based on the RFP that you built according to the RFP anatomy described...


June 24, 2009  2:00 PM

Tips for negotiating a managed services contract – anatomy of an RFP



Posted by: Troy Tate
contract negotiation, cost reduction, managed services, management, negotiation, project management, project work breakdown schedule, proposal, request for proposal, rfp, Service Level Agreement, sla, strategy, support, technical requirements, technical vendor management, vendor management, vendor selection, wbs

The first post in this series covered two questions: Where are you? and Where do you want to go? The second article in...


June 15, 2009  8:45 PM

Tips for negotiating a managed services contract – how many shopping days?



Posted by: Troy Tate
contract negotiation, cost reduction, managed services, management, negotiation, proposal, request for proposal, rfp, Service Level Agreement, sla, strategy, support, vendor management, vendor selection

The first post in this series covered two questions: Where are you? and Where do you want to go? This second article in the series will describe the calendar of events or...


June 12, 2009  2:29 PM

Tips for negotiating a managed services contract – where are you and where do you want to go?



Posted by: Troy Tate
contract negotiation, cost reduction, managed services, management, strategy, support

IT is not the first business of a manufacturing company. Nor is it very high on the list. Having said that, a lot of manufacturing (and other organizations) use various managed IT services. I will be writing a short series on how to negotiate managed IT services for your organization. This first...


May 26, 2009  7:34 PM

Repetition is one of the keys of learning



Posted by: Troy Tate
analysis, education, ethereal, howto, IT education, Laura Chappell, Metrics, Monitoring, network analysis, Networking, packet analysis, packet capture, performance monitoring, protocol analysis, reporting, tcp/ip, tools, trace files, training, troubleshooting, wireshark

I recently posted an update about Laura Chappell's Chappell University Online seminars. I attended one of these seminars today. What...


May 21, 2009  12:57 PM

Master key tasks for network troubleshooting – Chappell University Online Seminars



Posted by: Troy Tate
analysis, education, ethereal, howto, IT education, Metrics, Monitoring, network analysis, Networking, packet analysis, packet capture, performance monitoring, protocol analysis, reporting, tcp/ip, tools, trace files, training, troubleshooting, wireshark

I'm a huge fan of Laura Chappell. She has a great sense of humor and is a great educator about all things packet oriented. Previous posts about Laura have included:

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May 11, 2009  2:28 PM

FREE Disaster Resource Guide



Posted by: Troy Tate
bcp, business continuity, business continuity planning, crisis communication, crisis management, crisis planning, disaster prepareness, disaster recovery, dr, education, enterprise risk management, erm, information security, risk management, standards

If you are involved in IT you should also be involved in the disaster recovery planning and operations for your organization. There are quite a few resources to help with this activity. A very good free one just came across my desk that I wanted to share with you. It is called the...


April 29, 2009  11:55 AM

Doing less with less – the glass is the wrong size!



Posted by: Troy Tate
change management, documentation, ITIL, operations, risk, risk management, skill management, staff reduction, staffing issues

I am an optimist by nature. I always look for the positive in everything. However, that is sometimes a challenge in today's economic environment. There is a time when you have to be a realist and see the situation for what it is.


April 27, 2009  7:22 PM

Pandemic preparation, risk and business continuity



Posted by: Troy Tate
business continuity, business continuity planning, continuity planning, environment, hardware, pandemic, Pandemic planning, planning, recovery, remote access, risk, risk management, risks

I'm not the kind to run around thinking the sky is falling or that the swine or bird flu risk is non-existent. I take a lot of these warnings with a grain of salt. However, the pandemic watches of the past few years should obviously have organizations thinking about their risks and business...


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