CIO archives - IT Trenches

IT Trenches:

CIO

Nov 11 2009   6:31PM GMT

Free online IT education resource



Posted by: Troy Tate
tutorial, IT education, technology education, information technology reference, information technology tutorial, certification, programming, sql, Database, Microsoft education, Microsoft, Macromedia, Adobe, Networking, network technology education, MAC OS, Linux, XML

I recently came across an excellent IT education resource that is free. It is the eTutorials.org website. According to the website it is a source of  thousands online tutorials, useful tips, articles, and researched recommendations.

Some of the content on eTutorials includes topics like:

Adobe:

  • Adobe Illustrator CS
  • Adobe Photoshop 7. How to
  • Adobe Premiere 6.5. Teach yourself in 24 hours
  • Adobe Indesign CS2. Professional Typography

Networking:

  • Lan switching fundamentals
  • Router firewall security
  • Wireless lan security
  • Integrated cisco and unix network architectures
  • Lan switching first-step
  • Mpls VPN security
  • Beginner’s guide to wi-fi wireless networking
  • 802.11 security. wi-fi protected access and 802.11i
  • Wimax Technology for broadband wireless access
  • Wireless community networks
  • Network security assessment
  • Network security hacks
  • Network Management
  • Wireless networks first-step
  • LAN switching first-step

Certification:

  • A programmer’s guide to java certification
  • CCNP BSCI Official Exam Certification Guide
  • Sun certified solaris 9.0 system and network administrator all-in-one exam guide
  • Advanced DBA Certification Guide and Reference

Other technology sections include:

  • Macromedia
  • Programming
  • SQL
  • Server Administration
  • Microsoft Products
  • Mac OS
  • Linux systems
  • Mobile devices
  • XML
  • Misc

An example of the table of contents in the CCNP BSCI Official Exam Certification Guide tutorial includes the following sections:

CCNP BSCI Official Exam Certification Guide, Fourth Edition - Graphically Rich Book
Each chapter includes:
“Do I Know This Already?” Quiz
Foundation Topics
Foundation Summary
Q&A

Introduction
Part I: Introduction to Scalable Networks
Chapter 1. Network Design
Chapter 2. IP Address Planning and Summarization

Part II: EIGRP
Chapter 3. EIGRP Principles
Chapter 4. Scalable EIGRP

Part III: OSPF
Chapter 5. Understanding Simple Single-Area OSPF
Chapter 6. OSPF Network Topologies
Chapter 7. Using OSPF Across Multiple Areas
Chapter 8. OSPF Advanced Topics

Part IV: IS-IS
Chapter 9. Fundamentals of the Integrated IS-IS Protocol
Chapter 10. Configuring Integrated IS-IS

Part V: Cisco IOS Routing Features
Chapter 11. Implementing Redistribution and Controlling Routing Updates
Chapter 12. Controlling Redistribution with Route Maps
Chapter 13. Dynamic Host Control Protocol

Part VI: BGP
Chapter 14. BGP Concepts
Chapter 15. BGP Neighbors
Chapter 16. Controlling BGP Route Selection

Part VII: Multicasting
Chapter 17. What Is Multicasting?
Chapter 18. IGMP
Chapter 19. Configuring Multicast

Part VIII: IPv6
Chapter 20. Introduction to IPv6 and IPv6 Addressing
Chapter 21. IPv6 Routing Protocols, Configuration, and Transitioning from IPv4

Appendix A. Answers to Chapter “Do I Know This Already?” Quizzes and Q&A Sections

There is a LOT of tutorial content on this website! I would highly recommend using this resource for reference materials and increasing your knowledge in the technology topics offered.

Thanks for reading and please share with other IT Trenches readers what online tutorial resources you use for reference or education.

Nov 5 2009   4:50PM GMT

Do you use TLS or client certificates for authentication? Beware of new MITM vulnerability



Posted by: Troy Tate
tls, SSL, certificates, web services, authentication, IIS, apache, vulnerability, information security, risk, risk management

As Michael Morisy of ITKE recently posted, New SSL security hole allows man-in-the-middle attacks, a new SSL vulnerability has been announced. What you need to know about this vulnerability is that it most affects TLS (transport layer security) sessions using client authentication certificates. This is a vulnerability at the protocol level which makes it very difficult to fix where a recent previous SSL vulnerability had to do with certificate formats and content.

For specific details from the original researchers, visit the ExtendedSubset.com website. The summary of the announcement is shown below:

 Renegotiating_TLS.pdf

Some helpful protocol diagrams: Renegotiating_TLS_pd.pdf

Packet captures: renegotiating_tls_20091104_pub.zip

This one is definitely going to be interesting to watch. The excitement never ends in the security world. Leave a comment and let other ITKE readers know if you foresee any issues on this vulnerability or if you have taken any specific actions to address the risk. Thanks for reading and let’s continue to be good network citizens.


Oct 21 2009   1:20PM GMT

Microsoft IT professional resource - RunAs Radio



Posted by: Troy Tate
Microsoft, podcast, webcast, Powershell, sql, dba, Development, IIS, AD, Active Directory, education, IT education, virtual machines, Virtualization, SharePoint

I just came across an excellent resource for IT professionals working with Microsoft products. It is called RunAs Radio. There are weekly podcasts about topics of interest to those of us who support Microsoft products. The podcasts are in multiple formats such as mp3, wma & AAC (iPod). I was particularly interested in the presentations on performance management. There are several presentations on this one topic. Some sample topics include:

Clint Huffman Analyzes PerfMon Logs! Mr. Huffman is the creator of the Performance Analysis of Logs tool found at Codeplex. I have found this tool very useful in tracking down server issues to show folks “it’s not the network!”

Shane Creamer Goes Deep on Performance Monitor! This is a very interesting presentation. There is a link to the video presentation portion and another link to the various audio formats. The video presentation has a very long gap in audio at the beginning (almost 12 minutes). This is because the video portion is only capturing the presenter’s audio portion and not the commentators’. You really should download both audio and video to get the full impact of the presentation.

Steven Choy Measures Server Performance!

Other topics that might be of interest includes SQL, Active Directory, IIS, cloud (Azure), Powershell, virtualization, SharePoint, information security, and many other Microsoft-centric technologies. I have subscribed to the RSS feed so I can keep up with new presentations as they are released. If you run any Microsoft technologies, or you just want to learn about some recommended best practices, then check out this resource. There might be something here that will help you “save the day”.

Thanks for reading and let’s continue to be good network citizens!


Oct 15 2009   6:44PM GMT

Free Training - Laura Chappell presents: Wireshark 201 Jumpstart - Filtering on the Good, the Bad, the Ugly



Posted by: Troy Tate
network analysis, protocol analysis, packet analysis, packet capture, training, education, wireshark, ethereal, tcp/ip, trace files, Networking, tools, Monitoring, reporting, IT education, performance monitoring, troubleshooting, howto, Metrics, analysis, Laura Chappell

Laura Chappel, the BitGirl, is at it again with another in her series of Wireshark Jumpstart webinars. The next one is called Wireshark Jumpstart 201: Filtering on the Good, the Bad, the Ugly. It will be held on October 27 - 10:00am-11:00am PDT (GMT-7). If you manage networks or want to manage a network, a good understanding of protocol and packet analysis will help you immensely with your career.

Some things you will learn in this webinar:

  • Using the Default Capture and Display Filters
  • Creating a Few Hot Capture Filters
  • Filtering Tips and Tricks for Troubleshooting
  • Filtering Tips and Tricks for Security

Even if you are very familiar with Wireshark or other packet capture and protocol decode tools, Laura’s seminars are well worth attending. You might even find out a little tidbit here or there because Repetition is one of the keys of learning. Unfortunately I will not be able to attend this webinar since I will be on a golf vacation in North Carolina. So, if you attend this event, please come back and share with me and other IT Trenches readers what you learned and how valuable the webinar was for you.

Thanks for reading and let’s continue to be good network citizens!


Sep 14 2009   1:49PM GMT

Microsoft does not patch vulnerability for supported version of Windows



Posted by: Troy Tate
Microsoft, information security, vulnerability, risk management, patches, tcp-ip, tcp, tcp/ip, Windows, windows 2000, support, Microsoft support, threat, risk

Last week was the September issue of Microsoft “patch Tuesday”. The September 2009 Microsoft Security Bulletin lists a number of vulnerabilities. Microsoft held the bulletin webcast on Wednesday, September 9, to discuss the vulnerabilities and customer concerns.

One particular bulletin is creating some concerns for Microsoft Windows 2000 users. MS09-048 is a bulletin for a vulnerability to the TCP/IP stack in all current supported versions of Windows. The bulletin describes the vulnerability:

Vulnerabilities in Windows TCP/IP Could Allow Remote Code Execution (967723)

This security update resolves several privately reported vulnerabilities in Transmission Control Protocol/Internet Protocol (TCP/IP) processing. The vulnerabilities could allow remote code execution if an attacker sent specially crafted TCP/IP packets over the network to a computer with a listening service. Firewall best practices and standard default firewall configurations can help protect networks from attacks that originate outside the enterprise perimeter. Best practices recommend that systems that are connected to the Internet have a minimal number of ports exposed.

Even though the bulletin here describes it as potential remote code execution, the webcast focused more on the denial of service threat due to this vulnerability. Unfortunately, Microsoft has chosen to not issue a patch for Windows 2000, even though Windows 2000 is a supported version of Windows with regards to patches and security fixes. ComputerWorld gives a good amount of detail in the article: Microsoft: Patching Windows 2000 ‘infeasible’ Dark Reading published Microsoft, Cisco Issue Defenses For TCP Denial-Of-Service Attack and The Register published Microsoft, Cisco issue patches for newfangled DoS exploit.

I know that there is a reasonable population of Windows 2000 machines in operation at my organization. So, this choice by Microsoft to not issue a patch for this vulnerability raises some concerns. Fortunately the vulnerable population is not publicly exposed and does not have mobile users. The layered defenses we have in place should help mitigate the risks to our environment. However, the risk is still there and the threat needs to be addressed. What other vulnerability will come out that Microsoft chooses not to address in a supported operating system? Are you facing the same situation in your environment? How large is the risk to your environment? What are you doing to address these threats? Why are you doing what you are doing? Share your thoughts with other ITKE readers.

Thanks for reading & let’s continue to be good network citizens.


Jul 20 2009   6:36PM GMT

Wireshark quickstart tutorial - learn to capture network traffic



Posted by: Troy Tate
network analysis, protocol analysis, packet analysis, packet capture, training, education, wireshark, ethereal, tcp/ip, trace files, Networking, tools, Monitoring, reporting, IT education, performance monitoring, troubleshooting, howto, Metrics, analysis, Laura Chappell

There are more upcoming sessions in the Laura Chappell seminar series called Wireshark 101Jumpstart tutorials. Check out the schedule at Chappell University website. Some of the things you will learn include:

  • Wireshark elements and capabilities
  • Tapping into the wired or wireless network
  • Capturing and filtering basics
  • Graphing basics

If you cannot attend the seminar, you can still register and download the seminar notes and gain access to the trace files used in the session. If you manage a network, you should learn this stuff! Be sure to register and attend early. The sessions are limited to 1000 viewers and these fill up FAST!

See my entry

Repetition is one of the keys of learning

for a how attending one of these seminars helped address an issue I was having with using Wireshark.

Thanks for reading and lets continue to be good network citizens!


Jun 25 2009   3:37PM GMT

Tips for negotiating a managed services contract - the vendor selection process



Posted by: Troy Tate
managed services, contract negotiation, strategy, management, support, cost reduction, vendor management, vendor selection, sla, service level agreement, negotiation, rfp, proposal, request for proposal, project management, project work breakdown schedule, wbs, technical requirements, technical vendor management, evaluation, vendor evaluation

You have now received back the proposals from the vendors based on the RFP that you built according to the RFP anatomy described previously.

Maybe you forgot the steps before the RFP. You can go back and review:

The first post in this series covered two questions: Where are you? and Where do you want to go?

The second article in the series described the calendar of events or how many shopping days do we have?

This third article in the series covered the actual RFP (request for proposal) anatomy and contents.

This final posting will discuss the vendor selection process - planning for the wedding (or engagement).

Let’s get talking about vendor selection and awarding the contract! Continued »


Jun 24 2009   2:00PM GMT

Tips for negotiating a managed services contract - anatomy of an RFP



Posted by: Troy Tate
managed services, contract negotiation, strategy, management, support, cost reduction, vendor management, vendor selection, sla, service level agreement, negotiation, rfp, proposal, request for proposal, project management, project work breakdown schedule, wbs, technical requirements, technical vendor management

The first post in this series covered two questions: Where are you? and Where do you want to go?

The second article in the series described the calendar of events or how many shopping days do we have?

This third article in the series will cover the actual RFP (request for proposal) anatomy and contents.

The fourth article will discuss the vendor selection process - planning for the wedding.

Hopefully you are now ready to dive into the RFP itself. Continued »


Jun 15 2009   8:45PM GMT

Tips for negotiating a managed services contract - how many shopping days?



Posted by: Troy Tate
managed services, contract negotiation, strategy, management, support, cost reduction, vendor management, vendor selection, sla, service level agreement, negotiation, rfp, proposal, request for proposal

The first post in this series covered two questions: Where are you? and Where do you want to go?

This second article in the series will describe the calendar of events or how many shopping days do we have?

The third article in the series will cover the actual RFP (request for proposal) anatomy and contents.

Continued »


Jun 12 2009   2:29PM GMT

Tips for negotiating a managed services contract - where are you and where do you want to go?



Posted by: Troy Tate
managed services, contract negotiation, strategy, management, support, cost reduction

IT is not the first business of a manufacturing company. Nor is it very high on the list. Having said that, a lot of manufacturing (and other organizations) use various managed IT services. I will be writing a short series on how to negotiate managed IT services for your organization.

This first posting starts with two questions. Continued »