Posted by: Troy Tate
change management, documentation, ITIL, operations, risk, risk management, skill management, staff reduction, staffing issues
I am an optimist by nature. I always look for the positive in everything. However, that is sometimes a challenge in today’s economic environment. There is a time when you have to be a realist and see the situation for what it is.
The tasks today are still left over from yesterday. The person who was supposed to help with the tasks has either been released due to staff reductions or he/she has moved on to reduce the risk of being let go without warning. At some point it becomes necessary to say, “We just cannot do all of this with the resources we have!” The skills are not available. The time (effort available) does not permit other, non-operational tasks to be addressed. So, doing more with less? Ha! That’s not even possible.
It’s time to take a look at the glass – half full or half empty? How about saying the glass is the wrong size? You don’t give a child the same size of glass as an adult. Even though an IT organization may be mature, there comes a time when due to the sheer size of the task list and the resources available that it becomes necessary to say, “Just give us less to do or give us more to do it with.” It is a matter of being able to handle the size of the glass no matter whether it is half full or half empty.
Today’s environment may require your organization to invest less capital and just focus on keeping the business open. It is a good time to build the operational fundamentals that may not be addressable when things are going full speed. Maybe address things like change management or documentation. It may be a challenge when also faced with keeping operations going, but change management and documentation are key items when staffing is being reduced and knowledge is going out the door. There may be only one person doing now what two or three people did part time. The one person may not have the same skills or knowledge as the two or three combined. This means that there is a risk to the organization if a change is made without some type of review process.
It’s a business environment like most of us have never seen before. Keep your heads up. Stay focused. Stay positive and aware of the business reality being faced by your organization. What are you doing at your organization to build a more effective IT service? Please share your thoughts and suggestions here with the rest of the ITKE community.
Thanks for reading and let’s continue to be good network citizens.