Here is another source for educating yourself and some of your users on what networking is all about and why fixes are not always explained in simple terms. The example that the author gives of trying to explain to a casual air traveller how all of the devices on an aircraft work together for a landing is very similar to explaining a network to a typical home user. The author of the TCP/IP networking from the wire up takes the complex subject of a network and breaks it down. Add this to your list of references on the OSI model.
If you have not visited the Microsoft Technet Blogs website, then you should take some time and check it out.
Thanks for reading and let’s continue to be good networking citizens.