IT Trenches:

June, 2009

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June 29, 2009  8:15 PM

Another threat to watch out for – Ants in the keyboard!



Posted by: Troy Tate
computer peripheral, computer vulnerability, diagnostics, hardware, hardware failure, keyboard, keyboard failure, research, troubleshooting

On Friday I posted a tongue-in-cheek type posting about a worm taking down a laptop. Not necessarily big news but something different to see as a...

June 26, 2009  5:22 PM

Friday news alert – Worm causes computer crash! – Troubleshooting tip



Posted by: Troy Tate
computer failure, crash analysis, hardware, hardware troubleshooting, troubleshooting

Well... that's probably news every day somewhere but in this case it was a real worm and I'm not talking about an electronic worm! I guess I need to ensure I don't leave my computer out on the patio on the swing. I need to also watch my cat. Check out the story


June 26, 2009  2:56 PM

Did you see this? – Microsoft Offline Virtual Machine Servicing Tool



Posted by: Troy Tate
education, Microsoft, solution accelerator, technology, technology management, tool, toolkit, virtual machine, Virtual machine management

Microsoft has a very large library of Solution Accelerators. These solution accelerators are meant to be detailed guides and toolkits to help organizations be successful in the planning, deployment and management...


June 25, 2009  3:37 PM

Tips for negotiating a managed services contract – the vendor selection process



Posted by: Troy Tate
contract negotiation, cost reduction, evaluation, managed services, management, negotiation, project management, project work breakdown schedule, proposal, request for proposal, rfp, Service Level Agreement, sla, strategy, support, technical requirements, technical vendor management, vendor evaluation, vendor management, vendor selection, wbs

You have now received back the proposals from the vendors based on the RFP that you built according to the RFP anatomy described...


June 24, 2009  6:24 PM

Did you see this? – SYSTEM CLEANING: GETTING RID OF MALWARE FROM INFECTED PCS



Posted by: Troy Tate
anti-virus, antivirus, av, availability, bot, botnet, information security, integrity, malicious software, malware, registry, Security, trojan

I don't know about you but I do get frustrated when a white paper is advertised and it has little or no meat to it. Most times it seems like the whitepapers offered by vendors today are light marketing fluff with little substance to help IT folks do their job better. I came across a...


June 24, 2009  2:00 PM

Tips for negotiating a managed services contract – anatomy of an RFP



Posted by: Troy Tate
contract negotiation, cost reduction, managed services, management, negotiation, project management, project work breakdown schedule, proposal, request for proposal, rfp, Service Level Agreement, sla, strategy, support, technical requirements, technical vendor management, vendor management, vendor selection, wbs

The first post in this series covered two questions: Where are you? and Where do you want to go? The second article in...


June 15, 2009  8:45 PM

Tips for negotiating a managed services contract – how many shopping days?



Posted by: Troy Tate
contract negotiation, cost reduction, managed services, management, negotiation, proposal, request for proposal, rfp, Service Level Agreement, sla, strategy, support, vendor management, vendor selection

The first post in this series covered two questions: Where are you? and Where do you want to go? This second article in the series will describe the calendar of events or...


June 12, 2009  2:29 PM

Tips for negotiating a managed services contract – where are you and where do you want to go?



Posted by: Troy Tate
contract negotiation, cost reduction, managed services, management, strategy, support

IT is not the first business of a manufacturing company. Nor is it very high on the list. Having said that, a lot of manufacturing (and other organizations) use various managed IT services. I will be writing a short series on how to negotiate managed IT services for your organization. This first...


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