If it has a plug, it's IT stuff

Jul 25 2008   6:55AM GMT

[TLBAT] User’s home page

alessandro.panzetta Alessandro Panzetta Profile: alessandro.panzetta

In a previous company I had a project that aimed at improving the relationship between IT and the rest of the world (the Users!) because at the moment when I started the project most of the employees thought that IT was spending too much with no visible benefit for the company.

The project was a complex one but at the end of it the satisfaction level grew up from ~60% to more than 85%!

A lot of actions were made at that moment, such as:

  • Implementing costs visibility (and subsequent costs lowering) for telecommunications
  • Better management of company’s software licenses
  • Self service intranet pages and tools
  • Many other stuff

In the next posts I’ll cover the idea and the design of a self service portal that you can build at no costs and that will give the users a feeling of “personalized solutions” and on the other hand will lower the calls load on your helpdesk.

Stay tuned and see how to pump up your environment!

1  Comment on this Post

 
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  • Suzanne Wheeler
    I tried to set up user pages at my last job but had difficulty working it in to my other duties. I look forward to your tutorial!
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