In a previous company I had a project that aimed at improving the relationship between IT and the rest of the world (the Users!) because at the moment when I started the project most of the employees thought that IT was spending too much with no visible benefit for the company.
The project was a complex one but at the end of it the satisfaction level grew up from ~60% to more than 85%!
A lot of actions were made at that moment, such as:
- Implementing costs visibility (and subsequent costs lowering) for telecommunications
- Better management of company’s software licenses
- Self service intranet pages and tools
- Many other stuff
In the next posts I’ll cover the idea and the design of a self service portal that you can build at no costs and that will give the users a feeling of “personalized solutions” and on the other hand will lower the calls load on your helpdesk.
Stay tuned and see how to pump up your environment!