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self-service

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September 25, 2008  3:16 PM

[TLBAT] Intranet: request_package.asp



Posted by: alessandro.panzetta
Active Server Pages, Database, Intranet, Intranet portal, IT support, self-service

In the previous post we have seen the code that stays behind the scenes and that checks if a user is allowed to download the file. But what happens if the user is not allowed to download the requested software? If you check the ASP code in my previous post you will see that there is a subroutine...

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August 29, 2008  1:11 PM

[TLBAT] Intranet: The database behind



Posted by: alessandro.panzetta
Active Server Pages, Bandwidth, Database, Intranet, Intranet portal, IT support, Security, self-service

As described in the last post, the Download Center relies on a Microsoft Access database that will be described in this post. So, first create a new MSAccess database and then create a table called "Packages" like the following:

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July 31, 2008  3:34 PM

[TLBAT] Intranet: Enumerate client computer groups and their members



Posted by: alessandro.panzetta
Active Server Pages, Intranet portal, IT support, self-service

So here we are…on the field :) This is just a soft start, in this page we will create a page that shows the groups on the client computer that is surfing the ASP page and their relative members. First we need to understand that this will work only in an environment where the...

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July 30, 2008  7:44 AM

[TLBAT] Let’s start our self-service Intranet section



Posted by: alessandro.panzetta
Active Server Pages, ASP, Intranet, IT support, self-service

In order to create our intranet section where the users will be able to obtain information about the user account, the groups they belong to and so on we will use ASP (Active Server Pages) and VBScript. First we need that the Internet Information Server (IIS) is installed on the server that will...

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July 25, 2008  6:55 AM

[TLBAT] User’s home page



Posted by: alessandro.panzetta
Active Server Pages, ASP, Intranet portal, IT support, self-service

In a previous company I had a project that aimed at improving the relationship between IT and the rest of the world (the Users!) because at the moment when I started the project most of the employees thought that IT was spending too much with no visible benefit for the company. The project was a...

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