http://itknowledgeexchange.techtarget.com/it-rant/vendor-knowledgebases/ Tue, 12 Feb 2013 14:40:41 +0000 hourly 1 http://itknowledgeexchange.techtarget.com/it-rant/vendor-knowledgebases/#comment-291 dmitrym Thu, 20 Dec 2012 23:17:42 +0000 http://itknowledgeexchange.techtarget.com/it-rant/vendor-knowledgebases/#comment-291 Very good point. Companies needs to rely on knowledge base software and community forums to offer responsive customer support as well as to collect feedback on performance and any bugs and defect users might find. 

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