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I encountered an odd issue yesterday. One of my users got a new blackberry, I removed and purged them from the BES and then set them up again for activation. However it would not activate. At first I thought it might be the blackberry but low and behold I was not able to activate them on our spare blackberry either. I created a test user and activated them fine so I knew it wasn’t a global problem with the BES server but I rebooted the BES server in any case but still no go.
I eventually resolved the issue by running handheldcleanup -u command. This exectuable is located in the utility folder of the Blackberry installation folder (C:\program files\research in motion\blackberry enterprise server\utility\handheldcleanup.exe). This command cleans up the BES database of any old data needing to be purged.