Update on Fortigate issue

So I posted a couple days ago about a problem with Fortigate causing traffic to be dropped. Fortigate support has been entirely unhelpful on this suggesting that perhaps it was a DNS issue or a HTTP profile issue. They tell me this after I explan that when I tracert the IP address the packets drop. Maybe this makes sense to them but how can tracert (ICMP) by IP address be either a DNS or HTTP issue? So we are “resolving” the issue be replacing the Fortigate. Congrats Fortigate on your excellent business model  of having unexplainable problems with your product and  hiring idiot’s in your tech support. Mazel Tov!