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	<title>The ranting of an IT Professional &#187; CitrixHealthMon</title>
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	<lastBuildDate>Mon, 19 Sep 2011 18:30:04 +0000</lastBuildDate>
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		<item>
		<title>Citrix Health Monitor errors</title>
		<link>http://itknowledgeexchange.techtarget.com/it-rant/citrix-health-monitor-errors/</link>
		<comments>http://itknowledgeexchange.techtarget.com/it-rant/citrix-health-monitor-errors/#comments</comments>
		<pubDate>Mon, 21 Mar 2011 21:52:06 +0000</pubDate>
		<dc:creator>Jason Tramer</dc:creator>
				<category><![CDATA[and the owner will be the Administrators group.]]></category>
		<category><![CDATA[CheckTermSrv.exe]]></category>
		<category><![CDATA[Citrix]]></category>
		<category><![CDATA[CitrixHealthMon]]></category>
		<category><![CDATA[event id 4004]]></category>
		<category><![CDATA[For reference]]></category>
		<category><![CDATA[health Monitor]]></category>
		<category><![CDATA[IMATest.exe]]></category>
		<category><![CDATA[In SDDL]]></category>
		<category><![CDATA[LogonMonitor.dll]]></category>
		<category><![CDATA[Presentation server 4.5]]></category>
		<category><![CDATA[Read and Execute access for the Local Service user account]]></category>
		<category><![CDATA[RequestTicket.exe]]></category>
		<category><![CDATA[Resource Monitor]]></category>
		<category><![CDATA[the expected ACL was O:BAD:AI(A;ID;0x1200a9;;;LS)(A;ID;FA;;;BA). The actual ACL was O:BAD:PAI(A;;FA;;;LS)(A;;FR;;;NS)(A;;FA;;;BA).]]></category>
		<category><![CDATA[The file C:\Program Files\Citrix\HealthMon\Tests\Citrix\RequestTicket.exe does not have the correct permissions.]]></category>
		<category><![CDATA[the files placed in the test folder should have inheritable permissions turned on which will result in the file have full control access for the Administrators group]]></category>

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		<description><![CDATA[I was working on a Citrix Presentation server 4.5 server recently and after a blue screen and a reboot users were unable to connect to the server for published apps anymore. Resource manager showed the server had maximum load. Event viewer show errors on 4 files: 1. RequestTicket.exe 2. CheckTermSrv.exe 3. LogonMonitor.dll 4. IMATest.exe Event [...]]]></description>
				<content:encoded><![CDATA[<p>I was working on a Citrix Presentation server 4.5 server recently and after a blue screen and a reboot users were unable to connect to the server for published apps anymore. Resource manager showed the server had maximum load.</p>
<p>Event viewer show errors on 4 files:</p>
<p>1. RequestTicket.exe<br />
2. CheckTermSrv.exe<br />
3. LogonMonitor.dll<br />
4. IMATest.exe</p>
<p>Event log error was CitrixHealthMon event id 4004</p>
<p>The file C:\Program Files\Citrix\HealthMon\Tests\Citrix\RequestTicket.exe does not have the correct permissions. In SDDL, the expected ACL was O:BAD:AI(A;ID;0x1200a9;;;LS)(A;ID;FA;;;BA). The actual ACL was O:BAD:PAI(A;;FA;;;LS)(A;;FR;;;NS)(A;;FA;;;BA). For reference, the files placed in the test folder should have inheritable permissions turned on which will result in the file have full control access for the Administrators group, Read and Execute access for the Local Service user account, and the owner will be the Administrators group.</p>
<p>I checked the permissions on the file in question and they were completely correct.</p>
<p>However after some searching and experimenting I found a solution</p>
<p>Open a command prompt and navigate to<br />
C:\Program Files\Citrix\HealthMon\Tests</p>
<p>Run these commands</p>
<p>icacls citrix /remove &#8220;NT AUTHORITY\LOCAL SERVICE&#8221;<br />
icacls citrix /remove &#8220;BUILTIN\Administrators&#8221;<br />
cacls citrix /G &#8220;NT AUTHORITY\LOCAL SERVICE&#8221;:R (answer Y to prompt)<br />
cacls citrix /E /G &#8220;BUILTIN\Administrators&#8221;:F</p>
<p>After this restart the Citrix Health Monitoring and Recovery and check the eventlog. The problem should now be resolved.</p>
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