Blackberry

RIM to release new Blackberry Tour

nbsp;http://www.nydailynews.com/tech_guide/20…

This seems interesting. Though in reviewing the feature set i have to say I still think the Curve 8900 is the better way to go.

Blackberry - Missing seperate icon for secondary mail account

If you have a blackberry that has been activated on a BES server and then set up a BIS email account as well you will get a second mail icon on your blackberry that is just for your BIS account.

However if you ever need to wipe and reactivate the blackberry the second mail icon will not automatically reappear and all mail for both BES and BIS will flow into the one mail folder,

To get the second icon back just go into Email Setup on the blackberry. Log into your BIS account and select the option to “Resend Service Books”, this will resolve the issue.

Switching VM’s over to a different Virtual Center breaks connection between BES and Exchange server

We had an issue with our BES server stop working properly. Some mail was getting to users but there were errors sending mail and we couldn’t activate any new users.

Here was the error when trying to activate.

{e} MAPIMailbox::MAPIMailbox(2) - OpenMsgStore (0×8004011d) failed

A reboot of the exchange server followed by a reboot of the BES server fixed the issues but we weren’t sure if this was a coincidence or caused by switching the VM’s over to a different Virtual Center server

Shortly after that we moved over a different set of Exchange server and BES servers and the exact same issue occurred.

Be aware!

Blackberry comes up with Enterprise Activation error on startup

This Blackberry was activated on the BES and worked fine but every time the blackberry booted it came up with an activation error.

I wiped the blackberry and purged/re-added the user to the BES but it would not re-activate. I then purged the user and used the blackberry handheld cleanup utility on the BES server and that fixed the issue.

BES - Email not syncing properly

I have been troubleshooting a BES issue with a user whose email isn’t syncing properly. Some email sync’s fine and others not at all. I found this useful article that explains it really well.

 http://www.bbhub.com/2007/01/08/bes-admi…

Missing seperate icon for personal mail on a blackberry after it is wiped and re-activated

I have encountered this issue recently with users missing the seperate icon for their personal mail (gmail, yahoo mail etc ..) after there blackberries have been wiped and all of their mail is going into there message folder.

After doing some investigation I found that this issue is caused by a problem with IT policy on the BES sever. On your BES, open your IT policy go into the section called “service exclusivity policy group” and make sure all the options are set to default. After that resend the IT policy and service books to the effected blackberry users and have them restart and this should resolve the issue.

Blackberry - Calender not syncing on BES

Here is an issue I dealt with today. A user’s blackberry wasn’t synchronizing properly. Messages came through fine but not calender items. A check of the BES server showed everything fine in terms of settings. Here was the resolution, go into the blackberry, into calender, into options. Look for wireless synchronization, make sure it’s on, if it is on, turn it off, pull the battery. After you boot it back on, turn the wireless sync back on. Hope this helps.