The ranting of an IT Professional:

BES


February 11, 2009  3:15 PM

Missing seperate icon for personal mail on a blackberry after it is wiped and re-activated



Posted by: Jason Tramer
all mail going in message folder, BES, Blackberry, gmail, Missing seperate icon for personal mail on a blackberry after it is wiped and re-activated

I have encountered this issue recently with users missing the seperate icon for their personal mail (gmail, yahoo mail etc ..) after there blackberries have been wiped and all of their mail is going into there message folder. After doing some investigation I found that this issue is caused by a...

February 10, 2009  5:03 PM

Unable to activate a single user in BES



Posted by: Jason Tramer
An error occured, BES, please contact your system administrator

I just experienced this issue, I had a user that i could not activate. It kept coming up with the a generic "An error occured, please contact your system administrator" error. I ensured that all the proper security persmissions for the BES admin account were set. I was able to activate other users...


December 15, 2008  4:05 PM

Moving users to a second BES



Posted by: Jason Tramer
BES

A little note on something I found working with BES. In this situation  we had an existing BES server and added a second one to the enviroment with the intent to move users over. During this process of deleting and purging users of the old server and adding an account to the server I found that...


October 28, 2008  2:32 PM

Useful Utility for BES – HandheldCleanup



Posted by: Jason Tramer
BES

I encountered an odd issue yesterday. One of my users got a new blackberry, I removed and purged them from the BES and then set them up again for activation. However it would not activate. At first I thought it might be the blackberry but low and behold I was not able to activate them on our spare...


October 14, 2008  9:55 PM

Blackberry – Calender not syncing on BES



Posted by: Jason Tramer
BES, Blackberry

Here is an issue I dealt with today. A user's blackberry wasn't synchronizing properly. Messages came through fine but not calender items. A check of the BES server showed everything fine in terms of settings. Here was the resolution, go into the blackberry, into calender, into options. Look for...


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