all mail going in message folder

Missing seperate icon for personal mail on a blackberry after it is wiped and re-activated

I have encountered this issue recently with users missing the seperate icon for their personal mail (gmail, yahoo mail etc ..) after there blackberries have been wiped and all of their mail is going into there message folder.

After doing some investigation I found that this issue is caused by a problem with IT policy on the BES sever. On your BES, open your IT policy go into the section called “service exclusivity policy group” and make sure all the options are set to default. After that resend the IT policy and service books to the effected blackberry users and have them restart and this should resolve the issue.