Posted by: Jason Tramer
Office 365, SLA
Good news here. One of the primary concerns about cloud services is that you are completely beholden to the outages of the provider and have no method of really knowing what the issue was and if it will occur again.
“Under the service level agreement, customers receive 25 per cent off their monthly payment if uptime falls below 99.9 per cent to 99 per cent, half of the sum back if it falls below 99 per cent and a complete refund for anything under 95 per cent.”