I really can’t feel sorry for some users. We do everything we can to make it easy for you to let us back up your data. We create you network drives, we redirect your my documents to network shares, we put together documents and powerpoints with instructions and policies for how to save your information in a way that we can backup for you and still you get some people who insist on carefully placing there information in a way that it is left completely unprotected.
How I wish I could say :” I am sorry that when your hard drive died you lost your presentation or all your kid’s baby pictures or whatever but maybe you should have had them on the network, or on a USB stick, or a CD, or your computer at home or any of the other hundred places or ways where it would be protected. Why should I have to waste my day trying desperately to find some miracously way of bringing your drive back from the dead because your an idiot”. Yup, I wish I could say that but I can’t. Into the freezer with you Mr. Failed Drive with only copy of stupid end users wedding vows. Sigh.