Posted by: Jason Tramer
BES, BIS, Blackberry, mail, missing icon, Missing seperate icon for secondary mail account, Service books
If you have a blackberry that has been activated on a BES server and then set up a BIS email account as well you will get a second mail icon on your blackberry that is just for your BIS account.
However if you ever need to wipe and reactivate the blackberry the second mail icon will not automatically reappear and all mail for both BES and BIS will flow into the one mail folder,
To get the second icon back just go into Email Setup on the blackberry. Log into your BIS account and select the option to “Resend Service Books”, this will resolve the issue.