The ranting of an IT Professional

Oct 9 2009   3:22PM GMT

BES – Contacts are not sync’ing



Posted by: Jason Tramer
Tags:
BES
Blackberry Enterprise server
contacts
Service books
synchronization
syncing

I have had this issue twice recently with two separate users where there mail and calender items were sync’ing but not their contacts.

This first thing to always check here is that wireless sync of the contact is enabled. In the contacts area go into options, then desktop and make sure Wireless synchronization is set to on.

Assuming that it is then I have found the issue is usually corrupt service books. You can resend the service books from the BES manager. However I have found in these two cases recently that I addition to resending the service books I had to go back into the Contacts options in the blackberry and turn off wireless sync of contacts, save it, and then turn it back on and save again.

This extra step resolved my issue in both cases.

1  Comment on this Post

 
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  • Steve Pitcher
    I've found that contact syncing with the BES is probably the flakiest feature. Thanks for the tip.
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