IT career development

Thinking About Presentation Skills in IT

On Wednesday, I posted a mini-review of Alan Carroll’s book The Broadband Connection, which aims to help IT professionals prepare, deliver, and manage more effective and compelling presentations to audiences of all kinds. In some back-and-forth about that review with the publisher’s rep, I got to thinking about my own experience in presenting to audiences of various types and sizes, and how I myself came around to developing a set of creditable presentation skills.

For many newbie presenters, their focus is entirely on the material. Do they know their stuff? Are they familiar enough with what’s on the slides that they can talk about them fluidly and accurately? Have they prepared for questions? Practiced their delivery? and so forth…

What’s missing from this focus, and what Carroll spends much of the coverage in his book on adding to the picture, is the audience to whom the presentation is to be delivered. Although he wraps up his advice and behavior coaching in transpersonal psychology language, his most important points can be summarized as follows:

• Make eye contact with the audience. People need to feel like you’re interested in and talking to them, not to an empty room.
• Don’t talk all the time, with no breaks. People need time to digest what you’re telling them, and to think about what you’re trying to convey.
• Check the audience members’ facial expressions and body language to see how you’re doing: are they bored? confused? Do they “get” what you’re talking about? Do you see signs of interest?
• Interact with the audience: Get to know peoples’ names, then use them. Ask questions. Solicit input. Provoke opinions and information sharing from the audience, particularly if they’ve either failed or succeeded in trying to address issues, develop solutions, or implement systems that you are trying to explore and explain.

I could go on and on, and if you find this stuff interesting, you should definitely check out this book, too. But the key is to understand ultimately that it’s not what you know, or how much ground you can cover, that really counts when you give a technical (or other) presentation. What really counts is what you can give to your attendees, and what they can take away with them when the presentation is over. If you remember that basic principle, and increase your efforts to get your messages across, you will improve your presentation skills immediately.

Help Desk Institute and MS Team Up for Win7 Cert

Microsoft and the Help Desk Institute (HDI) have teamed up to define a new IT professional credential on Windows 7. It’s called the MCITP: Enterprise Desktop Support Technician 7 aka MCITP: EDST7 and adds a requirement to pass one of two HDI hardware exams to the base level MCITP .

The base level MS requirements are:

• 70-680 TS: Windows 7, Configuring
• 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

The HDI exams are:

• HDI Support Center Analyst (HDI-SCA)
• HSI Desktop Support Technician (HDI-DST)

Although other credentials (such as MCSA and MCSA) have permitted CompTIA certifications to be applied for credit in lieu of other MCP exams, this is the first time that Microsoft has required a third-party certification as part and parcel of earning an MS credential. It should be interesting to see how this turns out. For more information about applying the HDI exam for credit toward the MCITP: EDST7 credential, check out this Microsoft Certification page on the HDI site.

After You Get Certified, the Real Work Begins

In reading over an interesting story by Lynn Lawton (international president of ISACA and the IT Governance Institute) at Certification Magazine entitled “I’m Certified…Now What?” I was reminded that while earning an IT certification does have intrinsic value, it’s what people actually DO with those credentials that really counts. For those in or facing this situation, I’d recommend reading her story, which is filled with good advice and suggestions (though it will soon become obvious to readers that her own organizational affiliations have dictated the certifications and subject matters she chooses and uses as examples to illuminate her coverage).

Beyond all the things that she mentions: getting the word out, displaying a framed certificate, asking for a raise or looking for a new position, and so forth, there is one more thing I’d like to encourage those preparing to earn a new credential, or those who’ve just passed the bar to same, to consider: how to describe their newly- or soon-to-be-earned cert in a variety of situations:

• Quick hit: In sales lingo an “elevator pitch” is a very brief but compelling version of your story that you can deliver in 30 seconds or less — the time it takes to ride an elevator in a sizable office building. Using the popular CISSP (Certified Information Systems Security Professional) cert as an example that might go something like: “As a CISSP, I’m qualified to design, review, and oversee implementation of corporate or organizational security policies, including physical security, software security, and Internet security. I can also work with HR and training organizations to make sure employees understand the need for and value of information security.”
• Cover letter/resume copy: This usually boils down to a paragraph that explains what the certification covers and why it has value. For the CISSP that could be expressed as: “The CISSP is built around a common body of knowledge that covers access controls, communications and network security, security management, security for software and systems development, cryptography and related encryption techniques, security architecture and models, operations security, business continuity and disaster recovery planning, security-related rules and regulations, ethics, and investigations, and physical security. This credential qualifies its holders to help research, forumulate, implement, and audit security policy for an entire organization or company, and to make sure that policy as stated and as implemented agree substantially with one another.”
• Interview/promotion/raise discussions: Whereas the other items are amenable to quick, accurate examples, this topic should involve at least 5-10 minutes of conversation, so I can go only into the broad outlines of what goes into such a conversation. This is where you have to explain the content of the certification, and justify its value to your interlocutor in terms that demonstrate some kind of value add to his or her organization. Thus, instead of saying: “I know how to select a VPN for remote access that will provide encrypted access to internal information resources and assets,” you might start with such a statement, but then go on to add “This will protect Internet traffic from unauthorized snooping or access, and make sure any private or confidential information that traverses a remote access link remains safe from unwanted disclosure.” You might even want to add some discussion about SOX, HIPAA, or PCI (as relevant) to mention how this protects the organization from potential liability that unauthorized access can incur. Hopefully, you get the idea: tell them what’s in it for them, if they choose to make use of your cert-related skills and knowledge. If you do a good job, they’ll be eager to jump at this opportunity.

Overall, the idea is to sell yourself while also explaining and exploring the value of your certification and the knowledge, skills, and experience it’s led you to develop and acquire. Good luck with your new or upcoming credentials: take this approach to obtain the best return on your investment in earning it!

About Oracle’s Hands-on Cert Training Requirements

Anybody who reads this blog regularly already knows that Anne Martinez’ Web site GoCertify.com is a favorite go-to resource for me when I’m researching information about the certification marketplace and its various programs and offerings. Recently, Anne has added a blog to the site that includes guest slots from all kinds of industry participants — including me on odd and infrequent occasions — that’s worth dropping in on from time to time.

I was reminded of this when visiting over the weekend, as I saw a posting from Oracle learning staff Harold Green entilted “Oracle Certification and the Hands-On Course Requirement…” In addition to explaining how and why Oracle adopted the position that some classroom training had to be mandatory for their database administrator and developer related certifications, Green also raises some interesting points about the values and virtues of requiring some training along the way to a professional certification of some kind. Here’s a direct quote “In an era where complaints that ‘paper certifications’ were devaluing some certification programs’ offerings, Oracle made the tough decision in 2002 that mandatory training would be required for most tracks. All new entrants after November 2002 would be required to attend an Oracle course, interact with an Oracle trainer, and participate in the in-class labs.” They’ve stuck firmly to this position ever since.

I can see some pros and cons for this approach. Certainly, the pros for the certifying body are many: some assurance of attendance in commercial training, a chance to expose candidates to qualified instructors and to observe their skills and abilities first hand, increased assurance that candidates get exposed to important tools, techniques, and skills development, and more. But on the students’ side, those pros are offset by the often high cost of training involved, though most people who attend such training do report that it has at least some value, and many rank it as a positive learning experience.

My take on the Oracle program, and many others like it, would be that the value could be greatly enhanced if they would reserve a number of free seats in each class and offer competitive scholarships to those who can demonstrate a real need for financial support. My biggest issue with the mandatory training approach is not that it requires attendees to pay for training, but rather, that it blocks those who would like to attend but who can’t afford to cover the costs involved.

What do you think of this situation? Post a comment here to share your opinions and outlook on this sometimes thorny subject.

Thanks,

–Ed–

Final MCP Exam Voucher winner: Flavio B from Brazil

Flavio B (who lays claim to an impressive number of middle names as well) does very well with his English, despite being a non-native speaker. I did a little bit of editing on his responses, most to clarify, correct minor spelling and grammatical errors, and to clarify a few points somewhat. I hope he’ll post corrections to this information if I inadvertently introduced any errors or misrepresentations. FYI, my additions to his submission are enclosed in square brackets [ ... ].

Flavio B, Brazil

Flavio B Brazil
1. What do you currently do for a living?
   I work for a Oil & gas company administering infrastructure system (full-time job) and teaching MOC classes (part-time job in MS Official Curriculum courses).

2. Please describe your educational background.
   I have an incomplete [Bachelor's] degree in statistics.

3. What kinds of certifications do you currently hold, if any?
   I have MCSE for NT 4, Windows 2000, 2003 and [MCITP] Server/Enterprise Admin 2008.

4. How has earning a certification helped advance your career?
   Besides the fact that my salary had a big raise since the beginning, now I’m more prepared, have more knowledge, and I have more skills than ever.

5. What exam do you plan to use the MCP voucher for?
   I achieved all certifications I had planned for 2009 and have no immediate plans, but probably will use the voucher for some exam on Windows 7 technologies so I can keep updated on the newer technologies.

6. What kind of advice do you have for your peers and colleagues about earning a certification?
   Certification is good, but it’s not all you have to do. A good college is VERY important. Good relationships with other people are important, too. Among other things I recommend studying ITIL/Cobit and other tecnologies like Linux.
    a) How about finding a job?
    Even with good skills, finding a job in my country is very difficult. As systems became more stable, less Admins are needed to maintain those that companies are running. So, layoffs sometimes occur and the remaining admins have to deal with the same systems with less resources.
    b) What about improving your career prospects or outlook?
    Improving my career now depends on various internal projects at my company. One of the projects is a Novell Netware migration in which directory [services] and files must be migrated to a new Windows 2008 environment. After that, new projects will arise.

This concludes my coverage of our recent free MCP voucher contest. I hope you have learned as much from your peers and colleagues as I have, and gotten an extra erg of inspiration to help you pursue your own career development goals!

MCP Exam Voucher Winner John C.

John C, Virgina Beach, VA

1. What do you currently do for a living?

I am a Systems Engineer and work with databases – primarily SQL Server but some Oracle. I started on SQL Server version 6.5 and have tested on all versions since then. This has been my work for the last ten years. Prior to that I was a Network Administrator for three years and moved into SQL Server to gain a specialization. I have also taught Microsoft technical courses as an MCT on a freelance, part-time basis.

2. Please describe your educational background.

I graduated with a Bachelor of Business Administration from Ferris State College in Big Rapids, Michigan in 1982. I earned a Master of Information Technology degree from Virginia Tech in 2007.

3. What kinds of certifications do you currently hold, if any?

MCTS: SharePoint Services 3.0
MCITP: SQL Server 2008
MCITP: SQL Server 2005
MCDBA: SQL Server 2000
MCSE
MCP+I
MCT (former)
CTT+
A+
CCNA

4. How has earning a certification helped advance your career?

It gave me credibility when I was making a career change from Accounting  to Information Technology. I keep taking exams and gaining new certifications because in this industry, if you’re not advancing, you’re falling behind. I don’t want to become obsolete.

5. What exam do you plan to use the MCP voucher for?

SharePoint Server (MOSS) exam 70-630

6. What kind of advice do you have for your peers and colleagues about earning a certification?

Look at what’s in demand and what’s up and coming. Get involved with local user groups for networking purposes and to help keep your finger on the pulse of what’s going on in your community.

John C. is the next-to-last of the individuals I’ll be profiling for our recent contest. Our last winner, Flavio B from Brazil, will be featured in my next blog on Friday.

The enduring value of IT certification

In running the contest to select winners for some MCP exam vouchers graciously donated by Microsoft, and in profiling four of the six winners (so far, I’m still chasing the other two) I’ve found myself revisiting several thoughts and ideas that have confronted me throughout my dozen years toiling in and around the IT certification marketplace. I’ll state these ideas briefly and directly, then comment a bit on the thoughts and observations they prompt.

• Earning IT certifications takes real time, money, and effort.
  As obvious as this is (and should be) lots of people don’t really get just how much time and effort is involved (the money is pretty straightforward) until they go through the process a few times. We’re talking about giving up evenings and weekends, sacrificing on leisure or family time, and knuckling down to get some real work done.
• Acquiring and maintaining IT certifications really can help an IT career.
  If there’s one thing that pops out at me from my interviews with the winners, and from thinking about those I know who’ve earned major certs and then put them to work on the job, it’s that the same interest and passion that goes into earning IT credentials can also be employed to help people advance their careers. Does that mean there’s no real connection with the IT certifications themselves, but only with the drive required to earn them? No; rather, it means that you have to talk them up, use them, and build on them to do your career some good.
• For some, IT certifications are like potato chips: they can’t earn only one.
  All of the winners had passed at least a dozen IT cert exams, and many had earned half-a-dozen IT certifications or more. Most started with A+ and/or Network+, then went on to chew through two or more mid-range Microsoft certs such as MCSA and MCSE, with MCTS and MCITP credentials either earned or underway (why else would they want to win an MCP exam voucher?)
• IT Certs build confidence as well as competence.
  To a person, all the winners talked about how earning IT certifications helped them in their careers because they improved their attitudes and confidence about encountering and handling problems on the job, as much because of the experience they gained in developing problem-solving, research, and learning skills in earning certifications as because of the various subject matters they had to master to pass their exams.

I’ll be commenting further on this experience in upcoming blogs, but thought you would find these observations interesting. I’ve seen this all before, but it’s refreshing to see it again, especially in such a positive light in these times of economic crisis and uncertainty.

MCP Voucher Winner Renne B from The Phillipines

1. What do you currently do for a living?
I am currently working as an IT Operations Head/Team Lead for an IT Outsourcing Company here in our country and also doing some part-time jobs as an IT Instructor.
 
2. Please describe your educational background.
I started my studies with an Associate/Vocational degree and currently on my way on pursuing my Bachelor’s Degree in Computer Science

3. What kinds of certifications do you currently hold, if any?
I currently hold MCP, MCDST, MCTS, MCITP and various local government certification credentials from our Country’s Technical Education Department (TESDA).

4. How has earning a certification helped to advance your career?
It really helped me a lot, it boosted my morale alongwith my career, and I got everyone’s recognition and acknowledgment. It is an important stepping stone to success in reaching my goals in life.
 
5. What exam do you plan to use the MCP voucher to take?
I am planning to continue on pursuing my MCSA Credential, particularly Exam 70-290 and/or 70-291.
 
6. What kind of advice do you have for your peers and colleagues about earning a certification?
Certification is very crucial because it defines an industry standard, a commitment to a level of knowledge and learning that can be relied upon. Like a professional license, certification offers structured and reliable evidence of skills. Through certification you can show current and prospective employers what you’ve really got to offer. Saying so is one thing, but proving it is enitrely another.
 
As this epigram from Microsoft notes: “GREAT IT PROFESSIONALS AREN’T BORN, THEY’RE CERTIFIED” 
 
Special Message:
Hello Ed, thank you very much for choosing me to be one of the lucky winners of your exam vouchers. I am really grateful and thankful for this wonderful opportunity, may God Bless you and your family.
 
Again, I thank you very very much.

<end Renne’s testimonial>

All I can say to Renne in return is “You’re very welcome, and good luck with your continuing career development activities.”

Best wishes,

–Ed–

Cert Success Story Contest Closes Next Week

OK readers, this blog is just a quick reminder that we started a contest on June 11 in a blog entitled Share Your Certification Success Story, Win an MS Voucher. You can click the afore-cited link for all the details but the gist of the contest is this: visit the blog, click the e-mail link, and tell us about how you or somebody you know earned a cert that led to a new job, a promotion, or some other significant career boost. Microsoft has generously donated six (6) exam vouchers, each worth $125 at going prices for MCP exams.

We’re going to pick 3 winners in North America, and 3 more outside the US, Canada, and Mexico. Each one will get a free exam voucher good for any MCP exam–and hence, toward earning another certification to presumably help boost a career even further. I’ll interview all six winners and provide capsule summaries here in my blog for 5 of those 6. The person we decide has told the most compelling story will be featured in an article I will write for SearchNetworking.com.

So far, we’ve received more entries than we have exam vouchers to give away, but I’d very much like to get some more entries to widen the field of contestants, and to make sure we have some great certification stories to tell. Please e-mail us at editors@searchnetworking.com to share your story with us. This contest ends on June 30 at midnight, so please let us hear from you soon!

Good luck to one and all,

–Ed–

Share Your Certification Success Story, Win an MS Voucher

[updated 6/19/09]

Have you ever earned an IT certification? Do you know anybody else who has?

We’re looking for “Certification Success Stories,” where IT Professionals tell us how earning an IT certification has led to a big raise, a nice promotion, or a great new job. We’d like to hear from you with a brief description of how your experience, or that of somebody you know, meets one or more of these criteria. If your story really grabs our interest, we’ll want to follow up with a detailed interview by phone or e-mail. The top 6 entries will be profiled online, with the five runners-up covered in my blog, and the big winner serving as the focus for an article on SearchNetworking.com.

And just to excite your interest in participating, Microsoft has provided us with six exam vouchers that we’re going to give away: three for North America (US, Canada, and Mexico), and three for the rest of the world. These vouchers are good for MCP  and Microsoft Dynamics exams, so winners will be able to use them to go after their next certification! The going price for an MCP exam these days is $125, so this ain’t chicken feed.

Please e-mail us at editor@searchnetworking.com, put IT Cert Contest in your subject line, and give us a brief synopsis of your success story, so we can start picking winners. This contest starts today, June 12, and runs through June 30 (extended on 6/18, to give people additional time to indicate some interest). Hope to hear from you soon!

Only one entry per e-mail address, please. May the best story not only win, but inspire others to get their certification plans in gear.