Vendor-sponsored certification programs often get the reputation of presenting the world from a cloistered (or at least one-sided) perspective. But the more you dig into certain programs, the more you learn that they do recognize that the world they serve is bigger than their organization, and that there’s lots of good stuff people can benefit from learning outside their domains. Case in point: Cisco Learning’s great page on “IT Service Management (ITSM) and ITIL.”
It’s a treat to see this familiar ITIL diagram on the Cisco site, along with a very good explanation of the various ITIL certifications available to IT professionals, and what they cover. They even include pointers to key ITIL organizations, and a pointer to itSM Solutions for ITIL training online. There’s also a link to a 2009-vintage presentation on Cisco and ITIL that talks about its formal adoption, regular use, and future within Cisco itself. Good stuff!