IT Governance, Risk, and Compliance

May 29 2012   10:55PM GMT

What Every IT Manager Should Know About Service Delivery and Support – Part VIII



Posted by: Robert Davis
Tags:
COBIT
Control Environment
Ethics
Infrastructure
Integrity
ISACA
ISO
ITSM
Organizational Structure
Service Delivery
Systems

Knowledge management activities and initiatives enable competence. Commitment to competence is required to ensure adequate leadership and workmanship when engaged in entity endeavors. Therefore, well qualified, capable and fit individuals should be employed to ensure sufficient means to meet an entity’s needs. Conversely, compromising commitment to employee competence for financial burden relief can lead to the demise of an entity. Minimally, within the entity, commitment to employee competence requires fostering strategic, tactical and operational recruiting, hiring, knowledge reviews, skills reviews, training, team development, document management, collaborative communication systems as well as ‘knowledge-base’ development systems.

View Part I of the What Every IT Manager Should Know About Service Delivery and Support series here

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