IT Governance, Risk, and Compliance

Jun 1 2012   9:54PM GMT

What Every IT Manager Should Know About Service Delivery and Support – Part IX

Robert Davis Robert Davis Profile: Robert Davis

Human resources policies are definite courses or methods of action selected by management from alternatives, considering the environment, that guide as well as determine present and future employment decisions. For example, training policies that communicate prospective roles and responsibilities with prerequisite educational attainment illustrate expected performance and behavior levels.

Human resources practices relate to recruiting, orientating, training, evaluating, counseling, promoting, compensating, and remediating entity personnel. For example, a standard for recruiting the most qualified individual reflecting morally acceptable traits from a candidate pool conveys an entity’s commitment to competent and trustworthy personnel. Furthermore, promotions driven by objective periodic performance appraisals support the entity’s dedication to advancing qualified individuals to higher responsibility levels.

View Part I of the What Every IT Manager Should Know About Service Delivery and Support series here

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