IT Governance, Risk, and Compliance

May 15 2012   10:28PM GMT

What Every IT Manager Should Know About Service Delivery and Support – Part IV

Robert Davis Robert Davis Profile: Robert Davis

Management’s philosophy encompasses a broad range of beliefs, concepts, and attitudes that have a significant impact not only on the entity’s basic policies, but also on determining the entity’s culture. Management’s beliefs are the focal point for directing activities. The manner of communicating management’s philosophy affects employee behavior when accomplishing the entity’s mission. Communications rendering the general business method as well as entity and/or IT purpose are usually documented within a ‘mission statement.’

Architecturally, mission statements are how management translates organizational concepts into instructive information enabling consumer and employee primary business driver(s) awareness. Management’s attitude toward information processing determines the approach to taking and monitoring operational or program risks. For example, generally, management’s attitude regarding adequate IT service delivery and support, clearly defining policies and principles to ensure the proper practices, communicating practices to internal and external parties, and establishing appropriate systems to achieve objectives impact information reliability.

View Part I of the What Every IT Manager Should Know About Service Delivery and Support series here

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