IT Governance, Risk, and Compliance

May 8 2012   10:10PM GMT

What Every IT Manager Should Know About Service Delivery and Support – Part II



Posted by: Robert Davis
Tags:
COBIT
Control Environment
Infrastructure
ISO
ITSM
Service Delivery
Systems

Contributing foundational control environment factors are values and attitudes. Values and attitudes represent a view of what is desirable or undesirable behavior. Behavior refers to “the way one acts,” especially to actions that can be observed. Circularly, individual and group behavior is affected by association with purported general value systems and specific attitude endorsements. Values and attitudes are obscure evidential concepts due to their intangible qualities that must be inferred from actual behavior, verbal descriptions, and/or written statements. An individual’s total past experience provides a value framework through which the person evaluates the relative merit, usefulness, or importance of things, ideas, or alternative courses of action. Whereas, attitudes are more precise since they refer to a person’s disposition, opinion, or mental resolution concerning objects such as things, people, ideas, or policies.

View Part I of the What Every IT Manager Should Know About Service Delivery and Support series here

 Comment on this Post

 
There was an error processing your information. Please try again later.
Thanks. We'll let you know when a new response is added.
Send me notifications when other members comment.

REGISTER or login:

Forgot Password?
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Forgot Password

No problem! Submit your e-mail address below. We'll send you an e-mail containing your password.

Your password has been sent to: